Crossline Warranty

[robc]

I would do it and would never even think twice about it. I am privy to every rep chargeback and regional warranty specialist decision, but I have never seen a chargeback solely for a shop performing a cross-line repair.

If you want protection, write the story as you have it. It doesn't fall into one of the defined categories - unless you stretch and define the "emergency" as being the customer didn't want to drive a vehicle with a miss any further.

But believe me, there are many stores doing much much much more than this and nobody has ever raised the issue to them. Most reps I have ran into lately probably don't even know what the crossline restrictions are.

[z28]

Gerry
Unfortunately not all DSM's/DVM's are created equal.You need to run it by them to get their take on it. It always comes down to good RO documentation for making a case to do crossline warranty.

[gmcgrew]

Gerry just do two things inform the customer that it can be covered under warranty and that they should take the car to the Pontiac dealer. If they don't want to take the car to that dealer notate it on the work order, have the customer sign it, and do the job.

[gmservice1]

Unfortunately it does depend on your rep. I would definitely do it and not have a problem. It is unfortunate that some reps do not have the interest of the customer at the forefront.
One thing I will say though from being on the corporate side at one time, we all have bosses and we all have rules. All it would take is for that customer you helped out to go and rub it in the face of their selling dealer and now your rep has no choice. Been there....

[This message has been edited by gmservice1 (edited 12-17-2008).]

[sallen1]

Gerry,

Hasn't been a problem with the reps since the $$ are low and we fall below the $/vin on the dealer report.

That said, we had a Corvette with a bad rear end in our used car inventory and we asked the rep if we could repair it. He said the best thing would be to ship it to the local Chevy dealer as not to get the differential (bad) points for fixing inventory vehicles.

I believe if you document the issue and it doesn't appear you are selling warranty jobs, you should be ok. You can also get your rep involved in your process. We get away with it because our CSI is higher than the surrounding dealers and the rep doesn't like the hassle the other dealers create.

s

[msheri]

Gerry,

I used to work for one of your competitors in this area, and had a similar situation. If you are concerned about the review potential, I would not note as part of the tech story, but would include the note on the hard copy, or in repair order general comment area if you are paperless. This should be noted by a member of service management, not the tech. Just my .02 worth. Don't you love the Dayton market right now?

[Gerry Laughlin]

msheri,
Right now the only thing us Dayton dealers have to be thankful for is that we are not in Detroit.
Gerry