GM Transmission audits

[sallen1]

It looks like Christmas for GM.

According to WD&S, GM sent a warning to all NE dealers about auditing transmission repairs. Have any of you seen this letter? I'm in the Southwest and probably will get the auditors next.

It's kind of ironic that they scrutinize the repair-vs.-replace on transmissions. Didn't GM create the SRTA program to ensure transmission repair quality?

And for GM to say they are only auditing K7000 repairs... I have never experienced an audit that didn't find other things as well. Time to get your house in order.

scott

ps. One thing we've been doing for a year or so is using a dig. camera for any/every defective part, etc. and saving the pictures with the customer file. It's helpful when our rep. asks if the oil leak really needed repair...

[David Henson]

Scott, haven't seen the letter around here (Memphis) but did work an audit in Texas a while back where they focused on SRTA repairs. Although their main focus was on whether or not the dealership used the J-35944-A Cooler Flusher.

Seems a lot of techs are more comfortable with an aftermarket type of flush procedure, however, an old bulletin (can't put my hands on it right this minute) states that you must use the J35944 cooler flusher when internal repairs, or a SRTA is used.

In this particular situation, the auditors chose to debit any second repair where the J35944 wasn't used on the original repair. BTW, this is an essential tool and dealers that didn't have one should have after the tool cops paid their visit.

[Jim]

My Rep came in yasterday, and laid down the law on trans audits. We are required to retain the filters on any major repair for an infinite amount of time. So I told him we would have to set up a separate scrapping area for filters because I am sure the filters would get scrapped during our normal scrapping procedures. The cost analysis must include the reason we are replacing each part. He left several forms with me, and said we could use any one of them. None of the cost analysis forms he left had a place to put the reason that part was being replaced. He simply said that if the filters were not there, the entire claim would be debited. If the cost analysis was not completed, the claim would be debited. He also reviewed the flushing procedure, and said the torque converters should not have to be replaced because the filters, (screens) would not allow any metal to get into the converter. We are currently 6% below the district in CPV. We have never been high in trans. I have seen no documentation except an e-mail with this information. When I get to work today, I'll print it.

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[lovemotors]

I haven't seen the letter in California. My rep. has been very supportive on K7000 claims so long as they are justified. I can't believe the Jim's rep wants him to keep his tranny filters indefenitely. I have never heard of such a thing... His rep sounds hostile. I wonder why??????

[Michael White]

what is interesting about saving the filters and saying the filters will stop debri from entering the convertor, some of the filters are hardly better than a wire mesh screen. They will filter out only big chunks. So many of our valve bodies are hanging up from debri. If filters were doing their job, why is this??

Mike