Service consultant pay plans

[amsweyn]

At the present time my consultants are paid salary plus spifs on dealer suggested maintenance items ie. engine, trans,coolant flushes. My warranty adm. helps at the desk when his warranty responsibilities are complete, therfore his spifs are about 30% of the other two advisors.
Am considering changing their pay plan but unsure of which direction to take.
Any and all suggestions welcome.
PS Our priority is customer service, not selling unnecessary repairs/maint.

[Jerryd1029]

I use the 5x5 Service Advisor payplan. It is a payplan which is available by AtCon (Applied Transportation Concepts). It is a very unique and yet simple payplan that you can choose different categories on which to pay your advisors. You can even set up spiffs and incentives. I am also very much into CSI and pay my advisors a bonus that not only pays them in increments based on our CSI scores but ties them in with hours sold. If you aren't familiar with AtCon, I can get you the information. The disc is available for $99.00. Well worth it!

[JM6098]

DOES ANYBODY HAVE A NUMBER FOR ATC OR INFORMATION ON THE 5 X 5 PAY PLAN

[robc]

You can go here:
http://www.atconsse.com/5X5%20ASM%20Pay%20Plan.htm

Or call them at 1-800-692-2719.



------------------
** Rob, Editor WD&S **
Help is only a message post away!
robc@dealersedge.com

[rdking]

We are using a modified version of the 5x5 plan with spiffs based on menu sales and presentations. We are paying the commissions every two weeks to avoid the end of month rush and it is working at this time.

[Ronc925]

I also believe very strongly on pay plans like that of ATCON.

The one thing you didn't mention is spiffing based on performance and sales of "factory recommended maintenance" or menu's. But you have the add-ons covered. I don't see you having the total picture without that being a basic menu penetration element, effective labor rate, productivity, hours per RO and total sales.