Techs' gloves...

[sz]

The Hammer is suppling items free of charge. He is just helping to keep them within the confines of the dealership and not in someones garage.

If they are using all that they took before, then he is saving the environment by encouraging conservation.

Besides, he wasn't talking about protective items like gloves or safety glasses. He was speaking of commidities like Brake Clean.

[Old Irish]

I have found that a good way of preventing stuff like this from walking out the door is to buy in smaller quantities.

If a tech (or any other employee) sees 20-gross of gloves, or 12 cases of aerosol whatever, or 2 55 gallons drums of brake wash he is more likely to think that what he takes home will never be missed.

If he sees much smaller quantities he won't feel quite so bold. He/they will conserve what you have on hand.

Not carved in granite but I think it works

Cheers
DD

[BanjoWind]

We (parts dept) inventory the gloves! We put them on an open invoice which gets closed at the end of the month. Each time a tech gets gloves from parts, they are billed with a reference of their name next to the part#. The service manager reviews this invoice each month, so if any techs are abusing the glove policy, it's obvious!

[PROUSER]

I can't belive there is a paper trail for disposable items -that's just a plain waste of everyoue's time. Does the office have to document paper clip and staple use too?
Dose the sales dept track every new car pamphlet given out? It's time to treat tech like human beings not convicted scam artists.

[fburrows]

I agree that tracking all this stuff is a lot of work. An easy way to make techs more accountable and not waste a lot of time is to just keep a sign out sheet at the tech counter. Anything they get that is not otherwise billed they have to list and sign for on the sheet.

Monthly the sheets are forwarded to the service manager. The SM can just throw them in the trash but it does send out a signal that management is looking at these items.


------------------
Frank Burrows
fburrows@absdata.com

[kcatdeejay]

I know a place that DOCUMENTS each and every piece of STRIP CAULK!!!! Can you believe it???

[bbouton]

we used a general parts ticket for shop supplies that referenced the tech number that got them, at the end of the month I looked through it to see whom was out of line. THe data would have allowed to narrow it down by product but that wasn't worth the time, when this was implemented overall shop supplies cost dropped considerably. One of the biggest things we did to change that was get rid of the stupid bulk brake clean in the shop... they were using a ton of it. We went back to cans and controlled the amount of cans that the lube rack could have each day. Funny when i told the lube rack they could only have 2 cans a day the complained, but when i checked the area the next week they had been getting their two cans a day but not using all of them and had a stock in there tool boxes. just goes to show that they can use less and still have extra if they know you are checking. btw i never denied any tech who needed something even if there ticket was high already, i consider it a cost of doing business, but what goes unmonitored goes out of control.