Diagnosis

[Gerry Laughlin]

In the following scenario what does the customer pay in your shop:
Customer brings in vehicle says window does not roll down when I hit the switch. SA says 1/2 hour diagnosis or $35. based on an hourly rate of $70. Turns out to be switch which is $50. and chilton time is 1.0 to change switch. In your shop is the final bill $120. or $155. I am just curious at this point.
Thanks,
Gerry

[Fixedopsmgr]

I would charge 155 unless the the time overlaps. You shouldn't charge twice to take the door panel off.

[robc]

$155, unless the Chilton manual specifically says includes diag.

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[Gerry Laughlin]

So Rob, in effect the shops that are charging 1.5 times warranty rate are actually charging closer to double because warranty time does't have diagnosis time, am I correct at that? I am not complaining just wanting to know how the game is played everywhere else.
Thanks,
Gerry

[robc]

Depends on what manufacturers labor time standard you're using, because will say their time does include diagnosis. My observations are those using a mark-up of a factory time standard (i.e., warranty + 50%), are also charging a diagnosis fee.

== Rob ==