dealership cashier

[bob s]

DOES ANYONE HAVE THEIR SERVICE WRITERS OR A DEDICATED CASHIER STATIONED AT THE SERVICE COUNTER TO TAKE CARE OF SERVICE ONLY CUSTOMERS? DO OR DON'T YOU THINK THAT THIS WOULD HELP SERVICE RETAIN CUSTOMERS BY BEING ABLE TO REINFORCE WHAT WAS DONE TO THE CUSTOMERS CAR BY EITHER THE SAME PERSON WHO WROTE THEM UP OR A SERVICE ORIENTED CASHIER WHO CAN ANSWER ALL SERVICE QUESTIONS.OR WOULD THE 18 YEAR OLD CASHIER DO JUST FINE? THANKS FOR YOUR INPUT

[DavidByrne]

We have moved the cashiers to the service drive and have the consultants perform an "active delivery". The response from customers has been good and CSI has improved. I've also heard of stores that have the consultants cashier there own RO's.

[PAULP82]

Our cashiers are stationed with our consultants. They help answer phones, cash customers out and cashier the parts tickets. They have desks with extra chairs so the customer can sit and discuss their bill with the consultant while the cashier is checking them out. It has worked really well and keeps me from hiring another writter because of a heavy work load.

[BOB98]

OUR CONSULTANTS ARE THE CASHIER. OUR CUSTOMERS LIKE IT BECAUSE IF THERE IS A QUESTION ON THE RO THE ADVISOR IS THERE TO ANWSER IT. OUR CSI HAS IMPROVED AND WE NEVER GO OVER OUR ESTIMATE.

[Ronc925]

From a Service Advisor Seminar I recently attended: And several of you had repied with good respones how your handle the "active deliver":

Why does the sales department have an F&I center? Because the salemen need to be on the lot selling cars.

Why does the F&I department have the business office? So they can be kept selling F&I and vehicles.

The service advisors main job is to sell service, as well as explain to the customer what was done and why--closing the sale. Cashiering is or at least should be an administrative job. It all depends on how large you dealership is.

The best practice is for the advisor to hold the paperwork, explain the work performed to the customer, and then walk then to the cashier.

[pkwalsh]

At our three dealerships, parts and service each handle their own cash, although we do share credit card machines. Each department is responsible for daily deposits and their own cash drawers. I am not sure whether this is the ideal sitiuation, but I do think the customer likes to be handled by one person and not sent off to the cashier.

[jazdale]

I'm curious if any of you that went from a writer and a cashier to an all-in-one advisor/cashier had a dip in gross.

Seems easy for the customer to balk at the price and the writer immediately starts to write down the hours or dollars to 'get em out of your face' so you can cashier the next customer in line.

[TRISH]

Our cashier is a pretty young thing and thus gets away with filing, not the files, but her nails.