Want to be a service manager

[GM PARTS]

I want to know if there is any kind of trainging i can do besides the on hand to become a service manager. I am a parts manager now and i have been thinking maybe its time to make the move.

[phorn]

Go to the GM Common Training website. Add the Service Manager courses to your training path and complete those. The best thing you can do, however, is to learn everything you can about the service drive. Hands on is usually the best teacher.

[Doug]

Heh heh heh....

I was a PM too and moved to service in '89. Hang on to your hat and fasten your seat belt !


Cheers
Doug

[jgroth]

Pursue all you can through your manufacturer and go to the ATcon website and buy the books available - especially the seven controllables. If possible, get your owner to send you to the training. From someone who has been doing this for awhile based on experience alone, I can tell you that the ATcon resources can make all the difference in supplying you the tools to do a great job. Good luck!

[RBickley]

jgroth You say,"If possible,get your owner to send you to training."

For a lot of people, it is hard to get them to send you to PM training.

Other good questions:

How do you show an interest in learning without stepping on the Service Manager's toes?

Or giving the owner the impression that you want to learn on their dime and then high tail it ASAP?

[NetProfits]

If you are really that brave, you can attend service management college for your prospective franchise, AtCon is another source (but not the sacred Gods), ASC is another possible source. Unfortunately, in the modern day dealer arena, the life span of a service manager is similar to that of a side machine gunner on a helicopter during war time. 15-25 years ago, a service manager worth his salt could count on a career with the same dealer. Today, don't miss a month of profitability. It could be your last. And for those who are unfortunate enough to sign up with the eccentric, egomanical dealer, a difference in opinion on customer parking could end your career. Be prepared to draw the cart and get the whip!!