Service Advisor Pay Survey

[Rob Kealey]

I am interested in what SA's are making in different areas of the country. Does if differ by franchise, shop size, etc. What type of plans are in use and what is your opinion of the effectiveness?
Region:
Franchise:
Large/medium or small shop:
Average monthly comp.
Terms of plan:
Does it accomplish your objectives?

Thanks
Rob K

[Rob Kealey]

Metro Phila, PA
Ford, L/M
Medium
$4,000 - $4,500
$500 wk/ base + 3% of gross.
No, found that CSI was the SA's focus

[mbowers]

Cadillac - Indiana, metro
Total pay: $3,000 $3,500/month
$350/week plus 4% parts and labor gross (no commission on warranty parts).

They still resist upselling. Daily reminder from service manager keeps them focused.

[ReggieDay]

McComb, Mississippi
Chevrolet / Buick
Small Shop
$350 wk. base plus $1 per retail hour sold
Doesn't accomplish my objectives. I would
definitely be receptive to any good ideas or suggestions.

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Reggie Day
Service Manager
McComb, Mississippi

[Michael White]

In the South Bay of Silicone Valley
Large GM Buick Pontiac GMC
$2000 base
7% of the gross profit written
commons spiffs.

Most dealerships are union and get paid $21.41 per hour plus spiffs.

Mike

[DaveS]

$3500 to $5500. Depends heavily on production and CSI. Up to 6% on cp, 3% on warr, 2% on internal.

Infiniti-Denver

[beefovail]

New pay plan implemented 3 weeks ago. No base,S.A. pay is based on individual labor gross with the percentage based on C.S.I. It is based on a sliding scale from 17% to 11% depending on individual C.S.I. 14% is national average, if they are above national they make more,below they make less. So far no problems have surfaced and boy are they focused on active deliveries.

Honda, Tucson AZ.

[Mike Vogel]

We pay $750.00 salary per month, 7% of CP and Warranty Labor, 5% of Internal Labor and
3% on Parts across the board. Also CSI bonus if above regional average and labor bonus if CP labor per ro is above regional average.
Average earnings between 4500-5500 per month
LA suburbs medium size Toyota store.

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Mike Vogel
Claremont Toyota/Ford
Claremont, CA

[David Eby]

We pay $220.00 per week salary. $3.00 per flat rate hour the advisors group flags. Also CSI bonus, spiffs and ro avg.bonus at the end of the month. Monthly average is between $3750.00 to $5200.00. We are a medium size shop in Lakeland Fl. (between Tampa and Orlando). Buick and Mitsubishi franchises. Pay plan works well for us.

[WVMSTEVE]

LARGE SHOP
MEDIUM MARKET
300 WK SALARY
8% C.P. LABOR
4% WARRANTY LABOR
3% INTERNAL LABOR
PLUS CSI INCENTIVES

YEARLY INCOME 33K TO 42K

WORKING WELL FOR US