CASHIER

[jwilko]

Wonderful gray area, ripe for finger pointing! Our process is cashier is accountable to service office manager, who is in turn accountable to accounting. For an accounting office to say it wants nothing to do with them...well, if you listen real closely, you should be hearing comptrollers in dealerships for miles around screaming at their terminals if they are reading this topic!!!

[gene calhoun]

ACCOUNTING

[tom_davis]

The cashier function is an ACCOUNTING function as this is the conduit for Dealership Income.

The cashier should not be involved with the CSI part except in being cordial and courteous.

The one step that is left out in 99% of all Service Departments is the Advisor should explain to the customer what was done, why and the costs. The poor cashier has no clue nor should as to what was done.

[richardwright]

I'm going to go with Tom on this one. The accounting office should oversee the cashiers office. I know we like our service dept. to consintrate on taking care of service customers, not entering credits and debits.

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