Average service Advisor pay

[KLINK]

One
are you having any fights over which advisor gets which appointments? Do you include all repair orders in the hrs per ro even the $0.00 dollars ones? I am leaning towards 3% to 5% of indvidual sales parts and labor, small salary, and 0.3% to 1.0% of total shop labor and parts with all of the commission prorated against an individual CP labor and parts forecast. If you only hit 90% of forecast you get 90% of your earned commission. Do 110% of forecast get 110% of your commission.

[Old Irish]

Personally I think hour-per-RO is a snare and delusion.

For years we paid on labor dollars billed, period. The "any sale is a good sale" philosophy tied in well with this.

Now, in nutshell, we pay on "hours sold" with a couple over-rides in place to make sure ELR and GP% doesn't slip too low. It works, and keeps advisors more aware of productivity issues. In the end, though, I still think paying on labor sales is best.

Just my 2-cents.

Cheers
DD

[hondaman1]

was with for for 17 years. 4 advisors, needed 5 but no room. lowest made 65k, highest made 82k.

went to toyota for a year, lowest was 40k, highest was 90k(the guy making 90k did most of the tundra 4inch lift builds with new tires and other accessories, 8k a ticket and did like 4-5 a month), they had 9 SA's with insane traffic on the drive.

at honda roughly 55-60k each.

[Klr8]

How many guys here pay an HPRO bonus? I'm just curious since it's starting to be a big problem for us! Customer will get ignored because off a .3 LOF coupon no advisor want's!

[texaslp]

We do an HPRO bonus but LOF's and state inspections are taken out.

[Old Irish]

"How many guys here pay an HPRO bonus? I'm just curious since it's starting to be a big problem for us! Customer will get ignored because off a .3 LOF coupon no advisor want's!"
________________________________________


That's one of the problems with paying on Hours-per-repair order.

Similar can happen when the focus is switched to ELR, or gross profit percentage, or lines per repair order...or whatever benchmark statistic is the current hot button for the DP or GM. Advisors will manipulate things to enhance their paychecks. No surprise there. Sometimes that manipulation includes gouging the *&^% out of the next 3 customers in order to make up for the prior 3 that were LOF only.

I've tried so many pay plans....sigh....with lots of pros and cons to each. In all honesty the one I liked best was when we payed on total *labor sales*, period. The philosophy was "any sale is a good sale" and I think it really was the best.

I could go on for hours...but I'll spare everyone the misery

Cheers
DD

[spacielacie]

We keep things pretty simple and it has been working out great. We're a smaller dealer in a rural area. The advisors are split, Chrysler, dodge and jeep to one person and GM to the other. They then spit any other makes that come in. We pay $5.75 per flat rate hour sold. We also include details sold and up to $600 per month for CSI bonus. Their overall average pay is between $35-50K, depending on the advisor.