APD RO count

[bsanderson]

I am interested in info on the APD system. We used to be on R&R and found that whe you open a RO with C/P, Warranty and Interanl lines that it showed as # ROs. Does APD do the same thing? Our RO count looks incorrect on our daily DOC. Anyone have any info on this or how to stop this.

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[jazdale]

bsanderson

The DOC is purely accounting, so it will count mixed-bag RO's as multiple ROs.

The reason is - The CUC or unit count will increase if there is an amount in the labor account. Since CP, WAR, and INT are all different sale accounts, each of these accounts increased the CUC. Actually, in the pre-computer days, this truly was 3 different ROs to write up.

Setting up accounting to automatically count (or not) is a simple setup change. If you can find a single account to be programmed to increase the unit count more accurately, I'd love to hear it.

There are some excellent reports in the service software that can accurate count RO's, then count how many C, W, I lines are within those RO's. In ADP, its called Function RAP (report advisor productivity).

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Just a friendly reminder to you and others, please don't duplicate your questions in multiple departments. The topic and its replies get too fragmented when answered in multiple depts.

I can assure you that most people that read one dept will read the others also.