Outside Warranty Service

[bob s]

Anyone using a outside service to do all there warranty instead of a inside clerk? What are the pro's and con's? Thanks

[robc]

Pros - they never take a vacation, call in sick, or quit. You are going to get professional level experience without having to endlessly search for it.

Cons - they can be expensive if your shop is already do what it can to maximize claims, they can not replace good dealership/shop management (don't be fooled otherwise), the turn around time can be several days.

What franchises do you need processing for? The strength of my recommendation about outsourcing depends on your franchise.

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[bob s]

chrysler

[Lhansen]

DaimlerChrysler warranty is one of the easiest (in my opinion) to process. What DMS are you on? Thant can make a difference. Most smaller (2-3 Service Advisors) DCX dealerships I work with have a combination person (cashier/warranty admin) or a part time warranty person. A large, metro alpha store could certainly use a full time person. The Chrysler warranty classes, both on line and "live" are pretty good. Most DM's are good with warranty administration and willing to help regarding getting a new person on board.
Good luck!

Linda


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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com

[robc]

As Linda says - I have no problem with sending out Chrysler claims - low liability, you should have few problems, the downside is that it might be expensive.

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com