Tracking Up-Sells

[dew23456]

I have read a lot of articles on tracking advisor performance, with a key indicator being additional services being up-sold after the vehicle is written up.
We are on the Auto/Mate DMS system, I can't find out how to do it. Any suggestions, other than rewriting all new codes, would be appreciated.

[dodgeboy]

yes! Do tell!! I just moved to a new Chrysler-Dodge-Jeep store which uses Automate. I came from 14 years of Reynolds. What an archaic system this is. I don't think I've seen anything this bad since the Coin system 20 some odd years ago. If anyone out there has conquered this POS, please chime in!!

[This message has been edited by dodgeboy (edited 08-14-2008).]

[dew23456]

We have had this system since 2005, has a bit of a learning curve. Are you using F/O Mate? It can be helpful, so can a crash course in Microsoft Excel. Once the info is imported to Excel you can dive into the data. some options, such as tracking up-sells is almost impossible. I have called Auto/Mate about this and they say they are working on a possible solution. We will see.

[This message has been edited by dew23456 (edited 08-19-2008).]