by topshop » Sun Feb 03, 2008 9:00 am
I'm surprised you've received no response so far. But, I'm glad that you brought it up since it caused me create a system for it at our shop.
We have a form for each car which includes certain vehicle info, a courtesy inspection, a prioritized estimating area, and a few other things that we want done every time.
I selected several items from the courtesy inspection which can be easily looked at by the service advisor and highlighted them (bold) on the form so he/she can grab a form and do a quick walkaround with the customer.
This looks to have some good potential. We will experiment with it when the weather improves.
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Tom Ham
AutomotiveManagementNetwork.com