Following up on cust. declined repairs

[PARTS1]

Just a quick question. We currently have online administrators sending letters out to our customers who had declined repairs their last time into the dealership. The problem is that the do this roughly a month after the visit which in my opinion is way to late. We have called them but they are not able to change. Is anyone using someone witha better system?

[harleygrl]

I personally keep copies of Repair Orders with declined items to call and follow up on personally.
In my opinion, if an advisor has a good head on their shoulders, they would be doing this every 3 days or so when they make the follow up call to ensure satisfaction.
I have also tried to help the sales department in the past when I have a customer with an older vehicle where repairs exceed the value of the car and the customer declines to repair. I will give a sales manager the customer info. and they will have a sales consultant follow up to inquire about a possible car sale.
Good luck!

[flyboy]

Parts1, send me your e-mail and I can put you in touch with a company that will send those same reminders out at whatever time you want.

[jtr8178]

Flyboy - I can't see your email address. Can you send me the same contact info? jtr8178@yahoo.com ... Thanks!

[PARTS1]

flyboy here is my-email-rob@uptownchevrolet.com

[jtr8178]

Flyboy - I can't see your email address. Can you send me the same contact info? jtr8178@yahoo.com ... Thanks!