by NissanWill » Sun Jun 15, 2014 4:10 pm
That SA standing with the customer at the time of writeup and walk around, placing His had on that tire does a lot. Spiffs don't work, and I don't believe in paying someone twice to do their job. We have pretty good tires sales, but it is the ABSOLUTE hardest sales we make. Everyone HAS to know about the program. OEM programs are a must or you will not see the profit. I only buy aftermarket in an emergency. Road Hazard, Price Match, and all the other info that we have for our tires helps a lot, but I agree, it is almost impossible to get the SA to care. We have to stay on them. Tires are good money, and usually can come with an alignment. More money. Plus, it gets the customers mind in the fact that we do EVERYTHING.
It all starts in Service. You can have the best mix of tires and that is not enough. Service is the key to this. They have to understand that tire sales make up a HUGE market if they think so or not. It is big business and that they are missing out. Usually when you can come up with some numbers, show them what they are making off them now, and if they tried what they could make off them, they will listen. Figure out the profit of YOUR goal you would like to sell, then show it to service side by side with what they are doing now.
We sell about 3 full sets a week, with the normal onsie or twosie here and there mixed in and are pretty happy. I want one set or 4 per day, but hey, always have to wish right?