Recall #14187 - Part #23247593

[Denise Trimble]

I bet there is no survey this year......... Why bother

[greenthumb-38]

my letter of concern to my APM. not that it will impact anything, but I must chime in and express my dissatisfaction.

~gt is baffled beyond belief

________________

"Just venting, but this is a real slap in the face to each and every GM parts operation across the country.

The whole SPAC case level of order control was implimented to insure "equitable distribution" of a part in high demand with limited supply. Each of the 115 SPAC cases (estimated with some level accuracy) that our operation has manually inputted over the past few weeks takes at least 20 minutes to input, document, and log. Several of those SPAC cases took several hours each to upgrade to a SPAC case. Then to have GM cancel all of these SPAC cases, it is preposterous, making no sense at all.

What are we to tell our customers ?? We take our customer satisfaction very seriously, and this action by General Motors is counter-productive.

I am baffled at this course of action... and I am ready for further instructions."

[WhoParted]

My rep told me that some dealers were selling these things on Ebay..Really? So I checked and sure enough there is a dealer in texas that has them listed. What an idiot

[CMayne]

Dear GT
Thank you for contacting us at GM in regards to your frustration with the system emplimented.
The only reasonable reply we can give you at this time would be "pound sand as we do not care how much effort you put into taking care of OUR customer".
And now back to your regularly scheduled programming.

[Zep33]

GM - We're not happy until you're not happy

They must be pretty friggin happy right now

[CMayne]

My rep told me that some dealers were selling these things on Ebay..Really? So I checked and sure enough there is a dealer in texas that has them listed. What an idiot

I am even more of an idiot I guess. We have 5 vehicles out there with a stop sale on them (no flooring here). Let the DP know about the ebay deal and he said " to hell with them, they are not paying for them to sit here, buy them from the guy and get it handled."
Done deal!

[Zep33]

GM needs to shut those ass clowns down. Those parts have not been avaiable for anyone to just order since the bulletin released. I tried to order the day they allowed us to and they were on National Control

How the hell did they enough to sell them in bulk on Ebay?

[MIKE1010]

Probably sombody just cutting up shrink tube and selling it.

[X476]

I logged on to ebay and sent dealer my thanks and appreciation for his contribution is screwing this up for the rest of us. I hope GM blackballs him for awhile.

[CMayne]

I logged on to ebay and sent dealer my thanks and appreciation for his contribution is screwing this up for the rest of us. I hope GM blackballs him for awhile.

All sales and listing yanked off of e-bay as of 2:20 PST