WPC missed a return??????

[cville1987]

Ok, go in and hit generate shipping label, then click the link to make the ups label, when it opens, on the right of the ups window is a link to shipment history. Find that transaction number and click the bubble next to it then click detail at the bottom. It will give the tracking number, make sure it was signed for then scan and email the info to your DMA and ask for a parts waiver. That's the only way to save it.

[Zep33]

You can''t do it that way if you printed the label on your own account. I had 2 from the 16th that I manually sent back and just wrote the # down, kept a copy of the RO and put it in my folder with the rest of the requests. I only had 2 so rather than go through all the crap when it would generate a new return when she claimed the freight and.3, I just ate it. Probably shouldn't have since I'm sure that's exactly what GM is hoping for but I just have too much other stuff to deal with. If it was 5 or more, I'd deal with it but 2 - not worth the time and effort

In case anyone missed the bulletin it was mentioned in. If you do an add to any paid claim (like these manual returns to recoup freight), the system automatically generates a new request. Since the part has already been returned at that point, the nightmare begins...


I'm also keeping the tracking # for all generated returns to make it easier to refer to if it ever comes up missing and I'm counting on some coming up not scanned by GM

[CMayne]

When I have been getting a WPC request for one sent on a bulletin (4 so far), I down load everthing like I was shipping the part back, put a copy of the bulletin in with the paperwork and send it on its way with a big note in red ink "parts shipped per bulletin". Everything is duplicated a filed with the RO. If that does not make them happy, too bad, they are in for a fight!


Update!!!! Per Bulletin G_0000194847.......... Everthing WILL be considered YOUR fault untill you straighten it out.
Good luck and we will keep the light on for ya!!!

[PARTSPHIL]

Ok, go in and hit generate shipping label, then click the link to make the ups label, when it opens, on the right of the ups window is a link to shipment history. Find that transaction number and click the bubble next to it then click detail at the bottom. It will give the tracking number, make sure it was signed for then scan and email the info to your DMA and ask for a parts waiver. That's the only way to save it.

But that would mean that my DMA would have to actually respond.........

[cville1987]

The ones that were on the excel file that you sent back on your own, that show up later because they claimed the freight, you just email your warranty rep at GM and they will remove them. I did it and mine were gone in a day or two.