Loyalty in a box

[CMayne]

19210286 oil filter. 0 (yup that's ZERO) on hand GM order R191 is now 5 day out and the tracking does not even show them being at the local x-dock. GM still expects "loyalty"!!1 What a FN joke. Hey GM, I know you read my post. How is your "Same Day Service" working out for ya? From the Dealers side it is a POS, has been from the start and probably will continue to be for YEARS to come. Just like my comment on RIM. "Well you had seven years!"

[GM2FOCUS]

I recall the old packing slips, "Our customers will receive the right part, at the right price, at the right time." At least it was something close to that. I guess I am a pack rat, but I will have to look at one, I still have an old one from St Louis or Chicago, one of the old warehouses at home. Why did I keep a copy? Because the service was going downhill even back then, and figured it would continue to drop.

[CMayne]

The whole thing went in the garbage in 2009 when RIM Or GM or some other rocket scientist decided to cut the discounts and allowances to NOTHING and add the 35% re-stock fee. Had a meeting with a couple of Reps on why "my attitude" was so bad about the programs. One of them was a longtimer sent up here to "straighten me out". When I broke it down as far as the $400,000.00+ it had cost me to be in the RIM program (loss of dicounts and allowances) and the out and out LIE about 100% return protection and how the SLP program would cost me about $74,000.00 this year in discounts and allowances (With the DP sitting there) and we have not even figured in the 35% re-stock charges, they actually had NOTHING to say. 5% discount, 5% return reserve, CLEAN inventory = healthy parts department. How hard is it to figure out, yes I am talking to you GM. No instead we have to shell out BIG dollars to support their worthless program that has ABSOLUTELY NOTHING to do with same day service. It is a POS program that does nothing but put money back in GM's pocket. They can NOT supply product in a reasonable time frame and they can NOT satisfy the retail customer by repressing the Dealer, but they have some geek behind a computer a couple thousand miles away that knows better.
The absolute perfect description of Post Turtles!!!!!!

[partsguy99]

The whole thing went in the garbage in 2009 when RIM Or GM or some other rocket scientist decided to cut the discounts and allowances to NOTHING and add the 35% re-stock fee. Had a meeting with a couple of Reps on why "my attitude" was so bad about the programs. One of them was a longtimer sent up here to "straighten me out". When I broke it down as far as the $400,000.00+ it had cost me to be in the RIM program (loss of dicounts and allowances) and the out and out LIE about 100% return protection and how the SLP program would cost me about $74,000.00 this year in discounts and allowances (With the DP sitting there) and we have not even figured in the 35% re-stock charges, they actually had NOTHING to say. 5% discount, 5% return reserve, CLEAN inventory = healthy parts department. How hard is it to figure out, yes I am talking to you GM. No instead we have to shell out BIG dollars to support their worthless program that has ABSOLUTELY NOTHING to do with same day service. It is a POS program that does nothing but put money back in GM's pocket. They can NOT supply product in a reasonable time frame and they can NOT satisfy the retail customer by repressing the Dealer, but they have some geek behind a computer a couple thousand miles away that knows better.
The absolute perfect description of Post Turtles!!!!!!

X100

Actually, the fu***** of the dealers started in March of 1996 when we went from weekly Stockorders to Daily. They chopped the
return reserve from 16% ( yes, you youngsters,that's not a typo,16% ) to 8%. Completely eliminated Return Reserve Rebate Checks. Boy, was THAT nice. I'm sure I'm forgetting some other things they cut. Maybe some other oldtimers could chime in on that. GM has been plotting for many years how they can control the dealers.

[CMayne]

Partsguy: Yup I was there but I was directing it more to RIM and SLP. Being extorted into RIM in 2006 with the "bonus of free returns and 100% (LMAO) stock protection". It really took a BIG dump in 2009 when all of the "promises" turned out to be LIES. Whodathunkit!!! And in reality it goes back to about 1984 or 85. What the hell was the name of that program when they came in and were going to "clean out your obsolesence" and put in a truck load of "fresh new competitive stock" for you.
Can't remember it right now but I am sure it will come to mind.

[Denise Trimble]

Having a hard time getting brake pads & rotors here. Not to mention the last 5 part #'s of license plate brackets, have been NON-SLP plus lost in transit!

[CMayne]

At least according to the tracking info I should see some today. Not bad I guess for an SLP part (5 days).
Customer service at its finest!!!!!!!!!!!!

[MIKE1010]

Get ready for more. Both 15921351 and 15824471 keys have been superceded and on back order. I suspect these keys will be involved in the next ign recall and will probably have the small center hole only with no slot.

[CMayne]

I was hoping for a small center hole only, no slot, but it's the best these old eyes can do.

[PARTSPHIL]

Nice grouping!