Techs misdiagnosing, using parts to diag......

[gmsubparts]

What do you guys do when a tech mis diagnoses parts and you have an opened dirty part that you cant send back or sell to someone over the counter?

Tech sold a turbo ($1300) installed and didnt fix the problem. It actally needed an engine rebuild.....

[Rykid50]

Installed in the car .... I'm not taking it back

[cville1987]

I won't take it back either. I will take back little things that are in packaging that can be close back up and the part doesn't really look installed. Something big like a turbo, no way. If they can't find a way to leave it on the ticket then I will charge it to the shop. If it's really expensive I will charge to the shop at cost, because my SM doesn't have a habit of screwing my dept over.

[Mike Nicholes]

Charge it to Service; teach the Service manager and the Tech to be more careful.

[Denise Trimble]

In the old days, the tech ate the part as well as his time! Now days, I bill it to Service Policy, with discounts according to the SM attitude du jour.

[GM2FOCUS]

$1300 divided by dealership ave annual net profit percentage = total $ sales consumed by one major screw up in service. IF I was the DP, GM, or Service Director, I would want to know about this. After all it is profit for the dealer gone and Mom (the entire dealership) took the hit. Could be anywhere from $20K to 60K worth of sales swept under the rug!

[duckman]

Hey its very simple when it comes to me making the call if one of my guys or me

gave out a wrong part you know how long it would take service dept to hit me with labor

for having to do it over about as fast as a light switch is or i've even seen faster than that

unless its one of the good techs we have they just say aw it happens give me the right one

and thats it but some of them i tell you it seems like i'll see it on the 5 o'clock eye witness news

or 10 whenever i get home that night .
the duckman

[partsguy99]

REMEMBER, mechanics are just SMART enough NOT to be BODYMEN!

[DWoodward]

bill that puppy to the service dept. and let them explain that one to the DP

[CMayne]

bill that puppy to the service dept. and let them explain that one to the DP

That's the way it's done here. I will plus it back in and put it on the shelf tagged for "service only". If they sell I will credit it back, untill then it belongs to them.