Likely going to R&R after 20 years with ADP

[verofan]

Hi, I am a Jaguar parts guy who has been on ADP for 20 years or so.

I am now faced with the prospect of moving to a dealer that uses Reynolds.

From the bit of exposure I have had to Reynolds over the years when visiting other stores etc., I am somewhat less than impressed. However, I also have a suspicion that some of these people may not have been using R&R to its full potential.

Probably my biggest gripe at this stage, is that one cannot revise the customer after starting a quote in R&R like one can in ADP. Often, customers ring up and start asking about parts without saying who they are. I totally get that, they want info, not the "Spanish inquisition" or having to wait whilst one finds them in the system. Thus, in ADP one simply starts a generic quote and revises it later if need be. With R&R it appears necessary to start over, which is a huge waste of time unless the customer is positively identified at the outset? Am I wrong on this? I hope so.

I look forward to delving into other topics on this great forum such as how to handle SOR's in R&R. I hope there is a way to print special order sheets from RO's and invoices along with check-in sheets for each order? (ADP- RA / ROD = ??? in R&R)

Thanks.

[cville1987]

You can change a customer on a quote or an invoice, by typing CC (change customer) so that solves that. As far as SOR's, I dislike the manual special orders in ADP and R&R, at my store everything is ordered on the RO or invoice using SP (prepaid), SB (not prepaid mostly for warranty tickets) and SD which is a deposit. This way the special order gets tied to the advisor or counter person, then you just create reports for each person. I have mine queued to print every morning after the order is checked in. The advisors get theirs printed on their printer and ours prints in parts. A lot people say that the reporting in ADP is so much better than R&R but honestly I much prefer Reynolds and there is a ton of information on my.reyrey. Good luck with the change. I have heard many people say over the years once you go Reynolds you never go back.

[FixedManager]

All DMS systems have their faults, issues and strengths and ADP is much stronger for parts . Reynolds & Reynolds is a better solution for service and the overall dealership. ADP has a much better special order system but Reynolds & Reynolds will let you take a deposit .

The biggest difference you'll find immediately as is the calls ADP uses letter calls which makes sense for what they are i.e. RR = run reports, I = invoice, PRO = parts repair order etc. Reynolds & Reynolds uses a number call system. If you can remember 2000, which is the top level for parts, you can work from there.

My best suggestion for you is not to remember what you could do and embrace your new system. Many parts managers fall into the trap of wishing they still had ABC DMS system. But that won't help you with your new one. Good luck and I hope you have a great career there.

[verofan]

Many thanks for the tips, especially the 'cc' - I cannot wait to try that - you have made my day. As I suspected, a classic case of someone saying: "you cannot do it", when they really just did not know the answer! Also, is 'cc' on the screen or is it one of those undocumented features that one just gets to know over time?

Another question I have concerns 'SDL': I know Reyrey has a comparable feature but it appears that unlike ADP all the items on the list in R&R automatically bill out when the list is run as opposed to one being able to set some as defaults and some as optional selection? In ADP we used SDL extensively for e-cheat sheets, often picking and choosing at run time. Very useful for that part on a job which one tech likes to get but not all the others, or just to keep a note of the part that is only ever needed for 1 out of 100 jobs. Am I missing something here where R&R is concerned?

Also, I sure hope R&R has an equivalent to MSR ??

Thanks again for all the advice & support.

[cville1987]

The cc is at the bottom of the screen, to see it you have to hit tab once or twice, there are some other options as well. When you are billing parts on an RO and aren't sure which line, you put R where you would type the part number and you can see all the lines and the repair info. I don't know what SDL is but I think MSR has something to do with generating returns possibly?

[verofan]

SDL is "set up dealer lists" - allows one to store a list of parts needed for a given job so that they charge out automatically without the need to retype. I think R&R may call these 'packages' or some such term. From what I can recall though, R&R only allowed a set choice, i.e. no option to deselect something at the point of charging out. With ADP one can tag items not set to bill by default & vice-versa.

MSR is "manufacturer standard? routines": Yes, it is designed for periodic returns of over 12 or items ordered in error. Jaguar lets us do this quarterly. MSR will automatically select parts that are over 12 or 9 MNS etc. One can then add or delete items from the list, print a report and finally when the return is shipped back take the items out of inventory in one go. I would be very surprised if R&R did not have something similar.

If not, I have a programming degree (from the 1980's though) so would be glad to fix these issues for R&R

[ehiatt]

SDL is "set up dealer lists" - allows one to store a list of parts needed for a given job so that they charge out automatically without the need to retype. I think R&R may call these 'packages' or some such term.

R&R called them "parts kits", if I remember correctly.
Been on ADP for a year now. R&R memory has pretty much been erased.

[cville1987]

Ok yes they are called parts kits, they would exactly the same except you would occasionally have to delete a specific part if you didn't want it after you billed it out. In rey for the MSR you just build the return in 2081 using whatever parameters you choose.

[petepuma01]

SDL = Parts kits in Era (2109, I think). If you assign a kit price (e.g.; special pricing for all parts in the kits), you won't be able to modify the parts in the list. If you don't assign a kit price, you can modify the parts as needed.

[GM-gta]

I find i get a lot less information with R&R than ADP.
-If you want to see certain information likely you will be making a custom report to see it.
-If you used PDA the running OH total for a part is not there on R&R.
-Lots of pressing enter to get past information you will never change on RO's.
-R&R does not have a special order system.... you can order on an invoice, work order, appointment or an order with a note that will not be attached to counterman or adviser.

The list can go on and on.
ADP's parts is a much more complete system, but R&R is a DMS a lot of dealers use so cant hurt to know them both.

I give my vote for ADP as better parts system but R&R or any DMS would not stop me from working at a certain dealership.