Likely going to R&R after 20 years with ADP

[verofan]

Many thanks for all the helpful advice.

I found the ADP-RR conversion chart in the archives and will add MSR=2081 and SDL=2109?

Thanks in large part to the helpful folks on here, I now would not turn down a dealer based on R&R - I might have before!

Another observation (and again, I hope I am wrong) is that when selling parts from a quote in R&R there is no way to skip items the customer did not approve without deleting them from the quote first? In ADP, one can tag only the items sold in a repair order, but not in a counter invoice unless they are not on file.

[cville1987]

R&R does have a special order system and so long as you don't make a manual special order in 2041, it will be attached to the counterperson/advisor if on an appt or an RO and the counterperson if a parts ticket. Most people just don't know how to use Rey to it's full extent. You can find out virtually anything you would ever want to know in 6910. There are lots of built in reports and it's really easy to build to what you need.

[cville1987]

MSR=2081 and SDL=2108. No you can't tag parts in reynolds. You will have to delete the parts.

[Zep33]

Many thanks for all the helpful advice.

I found the ADP-RR conversion chart in the archives and will add MSR=2081 and SDL=2109?

Thanks in large part to the helpful folks on here, I now would not turn down a dealer based on R&R - I might have before!

Another observation (and again, I hope I am wrong) is that when selling parts from a quote in R&R there is no way to skip items the customer did not approve without deleting them from the quote first? In ADP, one can tag only the items sold in a repair order, but not in a counter invoice unless they are not on file.

You can't skip items but you can very easily go back and delete them after you put them on the RO before saving it - or even after saving it.

[verofan]

Ok ,thanks. Whilst not a "deal breaker", such lack of functionality is evidence of where ADP appears to have an edge over R&R in parts dept.

I would also cite the need for far more keystrokes to accomplish certain tasks: How many times is E-enter required to get out of an invoice for example? About all it takes in ADP is F-3. And typing "end" instead of F-4 gets old.

Granted, I am comparing old ADP dms to R&R blue screen. Not sure whether Ignite is a game changer? Web suite (aside from better reporting) for most day to day tasks such as PRO & I is the same functionality made more "windowsy".

The other issue I have is that on an RO quote in R&R one cannot see part number, desc, price, qty needed and qty onhand all on one line. We had an awesome Excel estimate sheet that allowed us to copy & paste parts from an RO quote into the estimate. Granted that multi line copy/paste is absent from Web Suite which is a black mark for ADP.

[Zep33]

you can program a key for END and TOP or click the TOP and END button with your mouse (although that's a pain in the ass since you don't use a mouse in Reynolds)

[cville1987]

My thing is how much faster Reynolds is than ADP. My experience with ADP was frustrating, I found it to be slow, too many windows and overall cumbersome. The few things Reynolds may not have is more than a fair trade for speed and ease of use in my opinion. But after 15 years, I'm a Reynolds fangirl I guess. They both have something to offer, but I still think ADP is better for sales/accounting and Reynolds is better for fixed ops, especially for service. Writing an RO in ADP is ridiculous and their invoices are god awful ugly.

[GM-gta]

My thing is how much faster Reynolds is than ADP. My experience with ADP was frustrating, I found it to be slow, too many windows and overall cumbersome. The few things Reynolds may not have is more than a fair trade for speed and ease of use in my opinion. But after 15 years, I'm a Reynolds fangirl I guess. They both have something to offer, but I still think ADP is better for sales/accounting and Reynolds is better for fixed ops, especially for service. Writing an RO in ADP is ridiculous and their invoices are god awful ugly.

As for speed ADP is soooo much faster!!! There are so many wasted steps and extra screens in R&R and ignite just makes it worse.
Give me ADP and ill race anytime.
As for the invoices being ugly the template the printer uses is designed and approved by you. Reynolds is full color but you have to buy the forms already printed and they are not cheap.
I will say the printers they use are very fast and the toners can print ALOT before being replaced.
Also R&R has big holes for potential fraud example: at anytime a counterman can sell a -1 on an invoice without a password or anything.

[pauloz]

R&R does have a special order system and so long as you don't make a manual special order in 2041, it will be attached to the counterperson/advisor if on an appt or an RO and the counterperson if a parts ticket. Most people just don't know how to use Rey to it's full extent. You can find out virtually anything you would ever want to know in 6910. There are lots of built in reports and it's really easy to build to what you need.

You can assign an RO or Invoice number to a manually created order. After creating the manual order you go back into 2041, get to the page showing the parts list, then enter the line for a particular part, enter over until you get to the CNAME column and enter the customer number. Enter again and you can enter an invoice or repair order number.

[cville1987]

you can program a key for END and TOP or click the TOP and END button with your mouse (although that's a pain in the ass since you don't use a mouse in Reynolds)

I have F10 as TOP, F11 as RO and F12 and END. All close together.