lochstein wrote:You should also be posting a lost sale when purchasing from a competing dealer/WD. Honestly, I feel it's best to just eat the loss in the efforts of helping the tech turn hours and get cars out quicker which helps sell more of our parts. Plus, it helps relations with the Service Dept. when you absorb the loss. If you are purchasing enough to lose more than a few hundred dollars in gross profit each month, your DMS settings might need tweaking and counterpeople need to be trained on posting lost sales.
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