Over the Counter/Wholesale/Internal Return Policy

[pyota1845]

We have the standard 20% return fee for special orders, nothing on stock parts. No returns after 30 days but I do make exceptions for some wholesale accounts. I don't generally charge a restocking fee to my wholesale accounts unless it is a really expensive item and they usually don't argue. On service department returns, I charge him 35% of cost for everything that is either the technicians fault or the advisors fault which includes customers that won't come back. I have an absolute no guarantee on keys cut by code. But no matter how thorough you are the first person to raise hell won't pay the restocking fee either because I need to get them the hell away from my waiting room or they cry to the GM.

You sometimes will not charge a restocking fee to someone who is not your biggest customer and you have to give them discounts to sell them anything? However, you charge you best customer a restocking fee AND no discounts. Whew.

[cville1987]

Well if there were some control in the shop and the advisors called their customers then maybe I wouldn't but since he's Mr.Director and gets paid off both departments then it's a wash for him. I have virtually no wholesale, it's small town with little shops. I would play hell collecting the fee anyway since it's rarely a return, it's a never picked it up.