How do I get credit for a trans core that Im return to gm

How do I get credit for a trans core that Im return to gm

Postby LOWAIRD1964 » Tue Sep 29, 2015 2:02 pm

Hi I have a trans core that GM wants back at there warranty return parts center. My question is I thought that there was a process that I need to do in order to recieve my transmission $700 core charge returned?
LOWAIRD1964
 
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Re: How do I get credit for a trans core that Im return to g

Postby overlook » Tue Sep 29, 2015 4:55 pm

You will have to do a Credit/Debit on the original claim repair order in GWM - View Transactions By Job Card - Enter Job Card # and click "Search" - Select the Credit/Debit link - Click the "Adjustment" button - Click "Continue" - Add 0.3 in the "Administrative Time" box - Add $700.00 (core amount) in the "Freight and Postage" box - Select "Core" in the "Additional Information" drop down box and click "Submit". Hope this helps.

Don't forget to add a comment.
overlook
 
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Re: How do I get credit for a trans core that Im return to g

Postby LOWAIRD1964 » Tue Sep 29, 2015 8:47 pm

Overlook thanx for the reply. Question for you the 0.3 admin time what is that for? ?
LOWAIRD1964
 
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Re: How do I get credit for a trans core that Im return to g

Postby overlook » Tue Sep 29, 2015 9:08 pm

Administrative time - to prepare the core for shipping. See 99-00-89-019 for the full skinny on WPC returns.
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