always-learning wrote:I mark mine up a minimum of 76% from cost.
Who's calling you out on it, the customer or an advisor? I've only had one customer call me out on it when they put the put number into google and saw it was a NAPA part. After that I told my counter guys to use the invoice number as the part number so if needed for warranty, I already have my invoice number on the CP RO.
However, I've had numerous run ins with multiple advisors who don't feel the price is right. I simply remind them that the customer already agreed to the price and they don't make up the pricing, I do and if there is a problem have the service manager come see me for help. It's always the same kind of advisor that if they would work with me, I'd work with them on occasions where needed. I also don't tell them where I got the part from and just let them know what, if any warranty there is.
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