Key cutting question

[TimK]

I have a question. If a customer comes in with a key he bought on the internet, would you cut it for him? We had a man come in last week that in the past has had work done here. He had an aftermarket key and wanted me to drop what I was doing and cut it for him. I refused, he went to the owner and we cut the key for him. Owner says he is a customer because he has had work done here. I say if you go to a steakhouse and give the waitress a cheap steak and ask them to cook it for you, they would throw you out.

We charge to cut a customer supplied key with no guarantees and no refund if it doesn't work.

[possum]

I have a question. If a customer comes in with a key he bought on the internet, would you cut it for him? We had a man come in last week that in the past has had work done here. He had an aftermarket key and wanted me to drop what I was doing and cut it for him. I refused, he went to the owner and we cut the key for him. Owner says he is a customer because he has had work done here. I say if you go to a steakhouse and give the waitress a cheap steak and ask them to cook it for you, they would throw you out.

And we would prolly cook that steak for you too... That's why this place is called "Kiss Your A$$ Motors"

[bigmac]

Same here possum

[bentwrench54]

I have made a customer buy one of our keys, even though he had his own that he wanted cut.

Simply put, I had no way of verifying that his key would work on his vehicle.

[Bravepart]

I have made a customer buy one of our keys, even though he had his own that he wanted cut.

Simply put, I had no way of verifying that his key would work on his vehicle.

I don't care if THEIR key works on their vehicle or not. I just make it clear to them that I am NOT replacing their key for any reason that it don't work ,before I consent to anything. If they get smart with me, no way.

[bentwrench54]

I have made a customer buy one of our keys, even though he had his own that he wanted cut.

Simply put, I had no way of verifying that his key would work on his vehicle.

I don't care if THEIR key works on their vehicle or not. I just make it clear to them that I am NOT replacing their key for any reason that it don't work ,before I consent to anything. If they get smart with me, no way.

Makes perfect sense to me.

[lochstein]

Nope. Never. Same as the steak analogy. We turn these customers away if they don't want to purchase our keys. We also don't accept tires shipped here from Tire Rack and have refused deliveries. It is quite arrogant to go somewhere with that mentality and expect to not be turned away.

[mdishong]

FYI: I no longer cut keys that are purchased somewhere else.

REASON: the shaft was made differently from the manufacture and broke my bit. He insisted on getting a free key from me.

I said, "sure, once you pay for the bit YOUR key just broke".

[Parts007]

FYI: I no longer cut keys that are purchased somewhere else.

REASON: the shaft was made differently from the manufacture and broke my bit. He insisted on getting a free key from me.

I said, "sure, once you pay for the bit YOUR key just broke".

I have always refused keys purchased elsewhere. Another good reason to add to my list