DFOAB ISSUE 5794

[Denise Trimble]

Issue ID:
5794
Issue Description:
No show training fee
Committee:
Product Quality and Service Operations
Current Situation:
Must be my day, still no parts and I got billed for a no show for a VCT. The day my Technician was to take this course was a snow storm and the Dealership was closed. Like most Technicians, when it snows they go plowing to make extra money due to no Flat Rate hours to be made at a closed Dealership. My Assistant called on the following day or so and explained what happened and was told you didnt call before class started nothing could be done. I received the charge this week and it really sent me off. I called the number and spoke to a supervisor, that told me there was nothing she could do and there was no one else I could talk to or she could forward my request to.
Suggested Solution:
Refund my $100.00 and have a policy if Dealership is closed for weather or act of god that you dont get penalized. There should be a process to handle unusual conditions. If I get billed for the one we called on last week due to your internet connection not allowing us to get through and we called at the same time as the class starting, i will go postal... Flat Rate Technicians dont go an hour before the class and sit there and wait to take a class, they are trying to make money, which is getting tougher and tougher everyday

****Understanding the frustration of the author aside; anyone else see a few problems in the presentation? He is having problems receiving his deliveries on time each day as stated in a previous DFOAB issue#, thus the first sentence. I mean, I really felt sorry for him until he told too much and then there's that threat later on... What are his chances of even getting a response to this issue?

[Zep33]

Surprised they even posted it