CDK

[Bucko21]

I know this has probably been asked over and over again but a quick question for the ADP folks.. Is there a major difference between CDK and WebSuite? Or is it the same thing? Thanks guys and gals...

[FixedManager]

Yes, WebSuite is the precursor of the current Drive product a DMS (Dealer Management System). CDK is the company spun off of ADP software's Dealer Services division.

[Whiner]

We have been on ADP / CDK for years. We began with the green screens, moved to WebSuite 2000, skipped WebSuite 2005 & 2006, went directly to WebSuite 2007 I believe. A few years ago we went to Drive after ADP spun CDK off. So I have seen a little of the progression.

Basically underneath Drive is still the same core system. In some screens you still have the option to run in DMS mode which makes your screen look like the old green screen interface (or reflection interface). In other cases when you input the function code you are automatically sent to the "old" interface as I just explained. In service for example, function PMT can only be run in the old interface.

That said there are more and more functions only available in the new interface. The new version has more of a "windows" feel.

I use both interfaces throughout the day. In some screens the fonts and prompts are too small, in my opinion, but I am getting on in years now.

There are some nice features that the old system either didn't have or I didn't know about. One such item is fee codes. These work great for those net-items on recalls that are hard to get billed. They can be tied to labor operations and / or part numbers and / or sources, etc. When a corresponding part or code is used the "fee" is automatically applied.

In my recent experience(s) ... One BIG downside to CDK over ADP is support. They have really moved toward Service Connect (computer chat) and - in my opinion - they have some work to do here. Picking up the phone and calling support is still available however, (in my experience) expect a really long hold time. ie 30-40+ minutes.

[Bucko21]

Thanks guys appreciate the info.. Going to CDK in a few weeks having been on Rey-Rey for the past 6 years and was worried it was going to be a completely different system to learn.. I lived on the old green screen screens when I ran WebSuite so I guess using the new and old won't be a problem... Thanks again...

[Richard]

Thanks guys appreciate the info.. Going to CDK in a few weeks having been on Rey-Rey for the past 6 years and was worried it was going to be a completely different system to learn.. I lived on the old green screen screens when I ran WebSuite so I guess using the new and old won't be a problem... Thanks again...

You poor soul. CDK Drive is the worst DMS ever contrived.

[lochstein]

Out of curiosity Richard, what exactly makes you feel that way? I like R&R, but don't find CDK/Drive that bad. I like really the fast lane, to be honest.

[Mike Nicholes]

Make sure you get, in writing, a detail of all the customer service and training that they promise.

[Richard]

Out of curiosity Richard, what exactly makes you feel that way? I like R&R, but don't find CDK/Drive that bad. I like really the fast lane, to be honest.

I had a case open with CDK for 4 years, 6 months of our 5 yrs with them. They kept closing it, and I kept making them reopen it. I had parts disappearing out of inventory, parts changing description to NEW RIM PART with zero cost, even though I had them in stock, and so on. They NEVER fixed anything.

[Zep33]

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