power train warranty

[Wayne D]

Do you know what GM considers an ISC (independent service center) when it comes to covering labor warranty on powertrain with 3yr/100k.does it have to come back to dealership for diag, and is labor covered.

[PartsPlant81]

A repair facility that has a registration # is an ISC.
12 months/12,000 miles.
Labor included when repaired by a GM dealer, or repaired by the installing ISC with PCC authorization.

[Gerry Laughlin]

OBTAINING REPAIRS:
GM Dealer Installation - The GM Dealer who initially installed the assembly/component or any other GM
Dealer may perform the repairs. You must allow a reasonable period of time for repairs following delivery of
the vehicle to the GM Dealer.
Independent Service Center Installation- The Independent Service Center (ISC) that installed the assembly/
component or any GM Dealer may perform repairs. Before any repairs can be performed under warranty by
an Independent Service Center, the selling GM Dealer (or any GM Dealer) must first authorize needed repairs
as a sublet service.
Towing - for GM Parts Engine, Transmission, and Transfer Case assemblies will be covered to the nearest GM
Dealership or ISC who performed the installation, not to exceed $150.00, under the following conditions:
-The vehicle is inoperative.
-The failure was the result of the unit; not the installation.
*Chevrolet Performance Parts Engines and Transmissions are excluded

[Wayne D]

so I would guess parts and labor would be covered for 3/100 if ISC brought it back to us for diag, before replacement or repairs by them.

[partsman103]

Do you know what GM considers an ISC (independent service center) when it comes to covering labor warranty on powertrain with 3yr/100k.does it have to come back to dealership for diag, and is labor covered.

We require ISC to send vehicle to us along with:
Copy of Parts Invoice where SRTA was purchased
Copy of Repair order that has VIN, Mileage, Transmission part # and Date of installation on RO.

The few ISC's we sell to usually want us to install on a warranty claim because the money is less than what they normally get. On the rare occasion the ISC handles all the warranty work, they first must contact GM Powertrain and get approval.

We make it a habit to tell ISC's to flush system when installing SRTA. Failure to do so can affect warranty. So far no issues due to installation....have had a few SRTA units come apart inside though.