Question for the CDK guys

[Zep33]

HAHA - even that plan failed this last time. I gave them that and she still had to escalate it to someone else and 2 days later, it was fixed

[Richard]

we had this happen a handful of times over several years. I refused to let CDK close out any of my cases without a reasonable explanation/resolution, so I would just update the same case each time with "this happened again- 220971X1" instead of starting from scratch with a brand new person.

They would STILL close them, especially on a Friday Afternoon when they thought they might sneak them by.... I had one open for 5 years, they NEVER tried to fix it. Parts were disappearing out of inventory due to an issue like you have described, but they never would fix it.

[marko65]

IN OUR DEALERSHIP IF SERVICE CLOSES A REPAIR ORDER AND THE PART GETS RECEIPTED THE DAY AFTER, IT USUALLY MEANS THAT WE HAVE TO HOLD IT FOR THE CUSTOMER BECAUSE THEY(OR THE CUSTOMER) DID NOT HAVE ENOUGH TIME TO PUT IT ON THE VEHICLE. WHICH MEANS THAT WE HOLD IT IN "SOR". EVERYTIME YOU ORDER A PART IT CREATES A SOR. SO IF YOU HAVE A COUNTER TICKET THAT YOU ORDERED A PART ON YOU CAN ALSO LOOK AT IT IN "SOR", REPAIR ORDER LOOK IN "SOR"THE NUMBER IN SOR IS THE SAME NUMBER OF THE RO OR COUNTER TICKET. YOU CAN EITHER PRINT THEM FOR THE ADVISORS THERE OR CLOSE THEM IF YOU DO NOT NEED

[Zep33]

IN OUR DEALERSHIP IF SERVICE CLOSES A REPAIR ORDER AND THE PART GETS RECEIPTED THE DAY AFTER, IT USUALLY MEANS THAT WE HAVE TO HOLD IT FOR THE CUSTOMER BECAUSE THEY(OR THE CUSTOMER) DID NOT HAVE ENOUGH TIME TO PUT IT ON THE VEHICLE. WHICH MEANS THAT WE HOLD IT IN "SOR". EVERYTIME YOU ORDER A PART IT CREATES A SOR. SO IF YOU HAVE A COUNTER TICKET THAT YOU ORDERED A PART ON YOU CAN ALSO LOOK AT IT IN "SOR", REPAIR ORDER LOOK IN "SOR"THE NUMBER IN SOR IS THE SAME NUMBER OF THE RO OR COUNTER TICKET. YOU CAN EITHER PRINT THEM FOR THE ADVISORS THERE OR CLOSE THEM IF YOU DO NOT NEED

Completely different scenario. This is internal repair orders only using a generic customer number and what happens when they close those.

Nothing to do with regular SORs or regular repair orders attached to real customers.

[cpoulin]

It does this with ALL repair Orders. You can lock repair orders with parts on order if needed that way service can't close them.

Also, service can close all lines on the RO that are complete, leaving only the line with the part or parts that are left on order.

Option 3 is to put a $10,000 line for a freight charge on the RO. That usually gets the service departments attention before they close the RO

As a back stop to all of this, we have our parts counter people double check the part made it onto the R BEFORE they hand it out just in case.

If you can get together with service and work with them on the importance of this issue, it will cut your problem down to a bare minimum.

[Zep33]

It does this with ALL repair Orders. You can lock repair orders with parts on order if needed that way service can't close them.

Also, service can close all lines on the RO that are complete, leaving only the line with the part or parts that are left on order.

Option 3 is to put a $10,000 line for a freight charge on the RO. That usually gets the service departments attention before they close the RO

As a back stop to all of this, we have our parts counter people double check the part made it onto the R BEFORE they hand it out just in case.

If you can get together with service and work with them on the importance of this issue, it will cut your problem down to a bare minimum.

I think you're kind of confusing the issue I posted about. The problem should definitely not be happening with ALL repair orders. If it actually is, you've got a different problem with a setting somewhere.

maybe your internal ROs are written a different way so the "inaccessible X1 invoice" doesn't come in to play or doesn't happen at all.

They can close any other RO whenever they want. The part will roll onto the next RO when the customer returns again. That's what that little blue SOR near the top is for when the new RO is opened. My guys are good at seeing that to relieve the SOR properly whether it was prepaid or not. That function does not work the same way on a certain internal repair order. Every now and then, one of those gets through on a prepaid and I'll have to get service to open another to relieve the inventory. That's gotten rarer and rarer now that my guys are used to that step.

Service knows they can't close this particular type of RO but every now and then, one gets through.

Again, this issue ONLY happens on internal repair orders where a generic customer number is used. Not a customer number that has a specific vehicle(s) attached to it "permanently"