Any dual role warranty/service advisors here?

Any dual role warranty/service advisors here?

Postby LOWAIRD1964 » Fri Jan 19, 2018 6:56 pm

Hello, I was curious if there are any dealers out there using a dual role warranty/service advisor or warranty/ any other jobs?

So I am in a situation here with a good employee. He is young in early 20's, not married, no kids. We even offered to let him stay after hours for hourly pay to get the work completed. He worked his way from car porter to warranty clerk. We then had a service advisor position role open up (which he "really" wanted to do) So we agreed to promote him and give him the duties of both jobs, with more pay of course. Once he made it to the desk it only lasted about 3 months or so and now he doesn't think he can handle it all, meaning the warranty duties side of the job.

We are a small one car line store. Lately we average approx. 20 appointments a day. Just to give a little background.
LOWAIRD1964
 
Posts: 243
Joined: Thu Feb 27, 2014 4:32 pm

Re: Any dual role warranty/service advisors here?

Postby GMpartsLux » Wed Jan 24, 2018 5:56 pm

We have 2 service writers and the Service manager. Service manager handles warranty clerk duties.
GMpartsLux
 
Posts: 149
Joined: Thu Feb 03, 2011 12:00 am


Return to Warranty Administrators

Who is online

Users browsing this forum: No registered users and 1 guest