BACKORDERS

[X476]

Got a new answer today. "Level of service states we have 7 working days to get this part to you" I told her just because you can does not mean you should, don't think Peggy got it!

[CHUCKINPARTS]

Hey boys and girls are you ready? What a week so far!!! Customer bought a 2018 Equinox and had it for two hours before he wanted to take his wife for a ride. His wifes seat belt retractor would not pull out. GOOD LORD……….. I bet he got an earful. Alright so I put in an OVN on 1/30 and its coming out of 075 Pontiac. My answerbacks this morning say shipped OVN with $21.87 in shipping but no tracking number. HMMMM. Can everyone see where this is going? I called my favorite SPAC dept and she didn’t know (go figure ) but she will call Pontiac and get an answer. This was early this morning and in the afternoon I received a call from the SPAC agent. She said that 075 was having problems on Tuesday and they hoped to correct them tonight. BUT……. Seeing as my part is Hazmat they can’t ship OVN and it will be approximately 7 days. I about soiled myself laughing. I told her I had a OVN seat belt for a different vehicle that is UN3268 class 9 hazmat shipment from……GUESS WHERE………. YES… 075 Pontiac. It was not even an OVN order but still shipped on 1/30 and received Fedex on 1/31. I can’t get mad anymore but I’m disgusted with the level of service from GM regarding all these backorders and just a lack of empathy for what we have to endure just trying to fix their stuff. Have a call in to the 075 dealer liaison but nothing yet.
BEER thirty…………………
Can’t imagine what tomorrow will bring

[Zep33]

It's definitely a good idea to have all the liason's phone numbers at the PDCs. Those guys/ladies were always willing to help out any time I needed. Fuck those SPAC dopes

[Bucko21]

The hits just keep on coming. Needed a 1/4 panel back in October for a 18 XT5, no listing in catalog. Call Partech, given a part number and told no stock available.. Immediately put in a SPAC Case, January 24th still waiting. Call SPAC to see what the latest info is, am told order was cancelled because it is not available. Flipped out on the rep asking who gave the authority to cancel this order as I have been waiting since beginning of October? I was told it does not say but the part is NOT available so they can not supply it. I ask for a supervisor, get some "person" who tells me that the part is no longer in production and will not be available until plans are approved etc. Again I flip out demanding they pull one off the line, that how can it no longer be in production if they are building the damn car? I get no where fast!! My body guy and I decided then to check the catalog to see if there is a new number, find a different number, call Partech AGAIN to see if this is correct, they say yes, I asked where the first number came from, the guy says he doesn't know but the number is for an Acadia. I flip again! I ordered the correct number and now it shows POSSBILY available next week.. You can't make this stuff up. Plus I have a 16 SRX needing a body part on order since October and got the same run around, now this one has been cancelled also. I am about to lose my $hit over this!

[PartsPlant81]

They have definitely been out of control lately. But have no fear; OSWAT is starting on Feb. 5th.

[Zep33]

They have definitely been out of control lately. But have no fear; OSWAT is starting on Feb. 5th.

OMG, WTF is that?

[CHUCKINPARTS]

Hey boys and girls are you ready? What a week so far!!! Customer bought a 2018 Equinox and had it for two hours before he wanted to take his wife for a ride. His wifes seat belt retractor would not pull out. GOOD LORD……….. I bet he got an earful. Alright so I put in an OVN on 1/30 and its coming out of 075 Pontiac. My answerbacks this morning say shipped OVN with $21.87 in shipping but no tracking number. HMMMM. Can everyone see where this is going? I called my favorite SPAC dept and she didn’t know (go figure ) but she will call Pontiac and get an answer. This was early this morning and in the afternoon I received a call from the SPAC agent. She said that 075 was having problems on Tuesday and they hoped to correct them tonight. BUT……. Seeing as my part is Hazmat they can’t ship OVN and it will be approximately 7 days. I about soiled myself laughing. I told her I had a OVN seat belt for a different vehicle that is UN3268 class 9 hazmat shipment from……GUESS WHERE………. YES… 075 Pontiac. It was not even an OVN order but still shipped on 1/30 and received Fedex on 1/31. I can’t get mad anymore but I’m disgusted with the level of service from GM regarding all these backorders and just a lack of empathy for what we have to endure just trying to fix their stuff. Have a call in to the 075 dealer liaison but nothing yet.
BEER thirty…………………
Can’t imagine what tomorrow will bring

Just a follow up. Sorry……. It was not a 2018 Equinox but a 2017 Acadia needing a seatbelt. It’s getting harder to keep SPAC cases straight. I received the OVN today and it only took 2 days on a next day order. Most of what the SPAC agent told me was BS. The dealer liaison at 075 also said she could not see where it was shipped. It came in with a totally different tracking number. It seems as though these big parts plants(075 076 058) are a mess……………..maybe that’s why we have backorders on all these common parts at our PDC’s. All I know is my customer may be able to get a few days of driving in before his first payment.

[greenthumb-38]

The new system is called OSWAT (Outbound Shipping Work Assignment Tracking).




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Global Aftersales Supply Chain, Warehousing & Logistics
Announces Launch of New System

The deployment dates are as follows:

CCA Plants:
Lansing PDC 076 February 5, 2018
Flint PC 001 February 12, 2018
Pontiac RDC 075 February 12, 2018
Davison Road PC 077 February 12, 2018
Ypsilanti PC 087 February 12, 2018
West Chester PC 094 February 12, 2018

New Features:

Enhanced Pick Labels
• Unique barcode tracking number on each label to improve tracking for Dedicated Delivery System network
• Additional visuals to support cross-dock processes (i.e., route number, order type)
• Retained customer tear-off section for manual receiving operations
• Added MASTERPACK labels for multiple items traveling in one carton
• Added Split Label - Shows label one of two and two of two, etc., which will provide a unique tracking number for each carton in a shipment.
• The Processing Center system will now communicate directly with FedEx to provide routing on the labels. The FedEx tracking number will be shown at the bottom of the label and in Parts Workbench

[PartsPlant81]

From my latest RIM order. This is totally unacceptable. Not to mention I have more SPAC cases than ever for CSO's!

LN PART NUMBER ORDR PRCD PDC ORDER *** STATUS MESSAGE ***
0002 11547841 0001 0001 051 4339436 136 WRITTEN TO SHIP DIRECT
0005 12591866 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0008 12610560 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0010 12634263 0001 0001 006 4159371 102 ORDER PROCESSING FOR SHIPMENT
0011 12637620 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0012 12645725 0003 0003 051 4339436 501 BACKORDER OUT OF STOCK
0014 13472734 0001 0001 087 0225440 102 ORDER PROCESSING FOR SHIPMENT
0015 13502578 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0021 15264588 0001 0001 006 4159371 102 ORDER PROCESSING FOR SHIPMENT
0022 15264589 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0023 15267484 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0031 19120741 0001 0001 085 7270818 102 ORDER PROCESSING FOR SHIPMENT
0032 19169643 0001 0001 092 3628204 102 ORDER PROCESSING FOR SHIPMENT
0036 19260507 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0037 19286292 0002 0002 051 4339436 136 WRITTEN TO SHIP DIRECT
0040 20793004 0001 0001 039 5330074 102 ORDER PROCESSING FOR SHIPMENT
0041 20793005 0001 0001 039 5330074 102 ORDER PROCESSING FOR SHIPMENT
0052 22869171 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0057 23172678 0001 0001 051 4339436 501 BACKORDER OUT OF STOCK
0072 88864478 0001 0001 051 4339436 136 WRITTEN TO SHIP DIRECT
0073 89017816 0001 0001 058 5110785 102 ORDER PROCESSING FOR SHIPMENT
0075 95999959 0001 0001 006 4159371 102 ORDER PROCESSING FOR SHIPMENT

[bigmac]

Ordered a fuse 84082852 on 02/05/18. Its an SLP part so upgraded to overnight. Did not get yesterday and check where it is this morning. It's been sitting in Greensboro since yesterday, "Per shipper instructions, package will not be delivered until the scheduled delivery date." Scheduled to be delivered today. WTF