Associated Parts With services

[ScatterShot]

Does any one else find it hard to convince the technicians that they need say a gasket or bolts when doing a job, even if you go in to the service manual and it says one time use only on either of the parts. It is hard enough to build up to getting these parts in stock with lost sale posting, and making notes or comments in the dms and catalogues, etc. What is everyone's thoughts on this, i am trying not to think of it as upselling but more just completing the parts needed for the jobs.

***Go TFC, Bring it home 2018***

[bluepart]

If you actually sell the bolt or whatever, we have a great RIM that will put those parts on the shelf for future sales and increase quanitys if you really get rolling on those same parts. The great RIM will also inventory protect you if that part stops selling and take it back, but you must let great RIM do the work for you , just simply approve what great RIM says do.

[ScatterShot]

If you actually sell the bolt or whatever, we have a great RIM that will put those parts on the shelf for future sales and increase quanitys if you really get rolling on those same parts. The great RIM will also inventory protect you if that part stops selling and take it back, but you must let great RIM do the work for you , just simply approve what great RIM says do.

The great RIM has not made it's way to FCA, we have ARO but it isn't as well "thought out" as the great RIM, oh god bless the General.

[camaroman]

Sad part about associated parts is that there are so many bolts that you are not suppose to reuse, like the Cruze caliper bolts. The trouble is that most of the techs do not read all the fine print and just slap them back in. I am sure most of the wholesale shops just slap them back in too. As far as RIM well that's a another debacle in itself.

[hoorulez]

The sad reality of associated parts is that for every part you add is just another chance to stick your foot into your mouth because (at least with FCA) every part has a high chance of being on backorder. So then it become a big deal to go get that bolt that the tech wasn't gonna replace anyway and you end up driving 100 miles to get said bolt.

I try and play it smart by looking ahead and seeing if I can get the parts before suggesting that they have to have them. I know FCA is gone 'one-time' use only on most of their attaching hardware. Got an engineer to admit their theory is not because of bolt stretch or thread issues, it's because the 'locktite' from a factory supplied bolt is 'safer' then a lowly tech applying it themselves..

[ScatterShot]

Sad part about associated parts is that there are so many bolts that you are not suppose to reuse, like the Cruze caliper bolts. The trouble is that most of the techs do not read all the fine print and just slap them back in. I am sure most of the wholesale shops just slap them back in too. As far as RIM well that's a another debacle in itself.

When I worked at GM not to long ago we started pricing out those bolts with every cruze brake job that came through and the techs were brushing them off and crossing them out on the sheet using the excuse that they wouldn't sell the job with the extra bolts on the quote

[partsguy99]

Sad part about associated parts is that there are so many bolts that you are not suppose to reuse, like the Cruze caliper bolts. The trouble is that most of the techs do not read all the fine print and just slap them back in. I am sure most of the wholesale shops just slap them back in too. As far as RIM well that's a another debacle in itself.

When I worked at GM not to long ago we started pricing out those bolts with every cruze brake job that came through and the techs were brushing them off and crossing them out on the sheet using the excuse that they wouldn't sell the job with the extra bolts on the quote

That's because they get paid the same if they replace them or they don't. They want to make sure the brake job can be sold. They don't care if the bolts NEED to be replaced as per Service Information. Service Consultants feel the same way. Human nature being what it is, they take the path of LEAST RESISTANCE. Parts manager needs to have a sit down with the service manager. Especially in todays overly litigious society.

[ScatterShot]

Sad part about associated parts is that there are so many bolts that you are not suppose to reuse, like the Cruze caliper bolts. The trouble is that most of the techs do not read all the fine print and just slap them back in. I am sure most of the wholesale shops just slap them back in too. As far as RIM well that's a another debacle in itself.

When I worked at GM not to long ago we started pricing out those bolts with every cruze brake job that came through and the techs were brushing them off and crossing them out on the sheet using the excuse that they wouldn't sell the job with the extra bolts on the quote

That's because they get paid the same if they replace them or they don't. They want to make sure the brake job can be sold. They don't care if the bolts NEED to be replaced as per Service Information. Service Consultants feel the same way. Human nature being what it is, they take the path of LEAST RESISTANCE. Parts manager needs to have a sit down with the service manager. Especially in todays overly litigious society.

I agree with the litigious point. Another problem that I have is the our shop manual sometimes does not distinguish between reusable and remove and scrap.
I was fighting with a tech today as for a rear diff cover gasket that he needed a new one and it came back 1 hour later leaking.

[MIKE1010]

What I see in the near future is that when a tech replaces a part and does not replace non reusable parts , GM will debit the claim. I have a friend that works at a Cummins store and that started happening a few years ago.

[ScatterShot]

What I see in the near future is that when a tech replaces a part and does not replace non reusable parts , GM will debit the claim. I have a friend that works at a Cummins store and that started happening a few years ago.

I personally love that. Recently I have been going through the service manuals and looking up normal procedures that may require new parts like oil changes, for the washers or plugs. Spark plugs, for manifold gaskets, etc. Fuel Filters, again for washers, or banjo bolts. And making comments/memos in the parts inquiry screen.

I believe a lot of manufacturers will follow cummins in the charge back idea because why not, their name, their liability.