by CHUCKINPARTS » Mon Mar 05, 2018 7:12 pm
DOWN DOWN DOWN…….. I have never seen the dis-connect between dealer and manufacturer this bad. After the first of the year something has happened and I can’t put my finger on it. New model parts have always been a pain to get so take that out of the equation. Its the fast moving and common parts that the supply has dried up nationally is what bothers me. The amount of SPAC cases and RIM backorders and the fact they take forever to refill the pipeline. The inability to work with SPAC on getting parts and how come they now have a 20 minute hold warning in their answering machine. You talk to SPAC, Focus Hope, your PDC, APM, you pick the acronym…….Nobody gives a shit. It doesn’t get this bad in a few months unless someone hits a switch, pushes a button, pulls a lever, or hits a key. Who is that person?The logistics and delivery of parts is horrible. Everything has to go through Lansing, Pontiac,Willow Run, and it takes forever to get through these behemoths. I don’t even want to talk about the crossdocks and the referral systems. They suck also!! You can’t get a straight answer out of anyone at GM. Its all canned responses……… The big thing is that without communication we don’t know what to tell the customer. My APM is transitioning into a new role as helping fixed ops sell more…….. I don’t know what. I told him last week I have the answer. Get some damn parts into the system and figure out the logistics to get them to me. You can build the best looking vehicles in the world but sooner or later it will catch up to you when they are all laying around waiting for parts. But they look nice sitting there……….