by mdishong » Thu Oct 04, 2018 6:10 pm
WHAT I HAVE FOUND OUT SO FAR:
Is the parts department compensated for the additional activities? (a photocopy from when the process 1st started-I don't have the complete copy)
The installing dealer will be paid a total of 1.2 on full-size pickups & 1.5 hours SUV's. This is an additional .3 of an hour for "12MY. GM recommends the additional dollars be transferred to the parts department as reimbursement for the additional work needed to return these 22" transit wheel assemblies. Reimbursement will be automatically processed when the dealer applies for labor on the install through the Z-ops process.
Now, my problem. In my 2 examples where we did the SUV's, we were only paid 1.0 (not 1.5 as stated about), but according to my warranty clerk, the 1.0 includes the parts .3 time. It is up to the warranty clerk to see that the parts dept gets the .3 out of the 1.0 paid.
This doesn't sound correct to me, so I again ask, does anyone here know the correct process. Thanks!