O/N from 076

[GMpartsLux]

Does anyone remember anything about PDC 76 having 24 hours to ship a priority overnight order. I put a cso3 order in yesterday for a frt driveshaft which is not oversized, 40 inch's long 30lb, in at 1PM Eastern TIme. IT didn't show up today so I called in to SPAC and they informed me that they had 24 hours to ship an overnight. I told him that's not really an overnight now is it and he just laughed. Now Ive got a pisssed off customer and still going to have an $80 Freight charge. I know Ship Directs are unreliable but don't recall this ever being an issue from an actual warehouse. Anyways, Does anyone know the process to file a claim on the freight charge at least?

[PartScott]

No, I've never had an issue from a warehouse on a CSO-3. S/D suppliers yes...but not warehouses.

The claims process is in the P&P manual...page 35.

[bigmac]

Had an issue a couple of weeks ago with 076. Ordered a harness that was a SLP part. 076 sent it out on the truck....3 or 4 days to get here. So I ordered it overnight. Was shipped overnight but took 2 days to get here. Box shipped in was like 6x6x7 and part cost 48.00 but overnight charges were 56.00.

[marko65]

JOIN THE CLUB. WE NEED TO KNOW WHICH DEALER SERVICES PLANT 76,75 OR 01 AND MAKE SURE THAT EVERY ONE THAT WORKS THERE GETS THE SAME TREATMENT THEY GIVE US . LIKE AN OIL CHANGE TAKE AN EXTRA DAY. I HAVE BEEN BITCHING ABOUT THOSE PLANTS SO MUCH MY HEAD IS ABOUT TO EXPLODE. I STOPPED FOR A WHILE THINKING THAT WOULD HELP. NOT.