Benchmarks for service and parts departments

[rolandom]

I'm a General Manager at a GM dealer. I will like to evaluate how is our efficiency in the service and parts departements but I will like to compare those numbers with a industry benchmark. Where can I find infomation regarding those benchmarks about efficiency (ratio of technicians per units received or days of sales)?

[fburrows]

Twenty groups, NADA and your manufacturer can provide composites that will give you tons of benchmarks. You just have to remember that your mileage will vary.

[This message has been edited by fburrows (edited 07-07-2001).]