SPAC, What it good For? Absolutely nothing!

[CHUCKINPARTS]

What a friggin day!!! Waiting three weeks for a fender for a 2019 truck. SPAC case was closed on 1/27 and when I went to check on status in global I see the shipper number but I can’t click on it to see where it is between me and Flint. I’ve seen this shit before. Called SPAC and the agent said they didn’t have a contact phone number for Flint…….WTF The agent will call back in 24 hrs with info and thank you for your patie….. oh eff it. They will send it out crossdock in a few days and I’ll see it in a couple weeks because a SPAC case doesn’t mean shit.
I also got a call from a dealer in South Dakota who said he received my 2016 Malibu bodyside panel from Fontana in California. OHHH SIGH. I should be getting his bodyside panel in tomorrow. I tried to call Fontana bulk processing all day long..NOBODY ANSWERS THE PHONE. I called just about everyone at Hudson PDC and NOBODY ANSWERED THE PHONE and nobody has called me back yet. Thought it would be easy to fix because we are both serviced by Hudson and they would just pass each other at the crossdock. NAH…. Because nobody answers the phone!!! Answer this.. What good is a dealer liaison at any PDC if they DON’T ANSWER THE FUCKING PHONE!!!!! I need a drink!

[PartScott]

What a friggin day!!! Waiting three weeks for a fender for a 2019 truck. SPAC case was closed on 1/27 and when I went to check on status in global I see the shipper number but I can’t click on it to see where it is between me and Flint. I’ve seen this shit before. Called SPAC and the agent said they didn’t have a contact phone number for Flint…….WTF The agent will call back in 24 hrs with info and thank you for your patie….. oh eff it. They will send it out crossdock in a few days and I’ll see it in a couple weeks because a SPAC case doesn’t mean shit.
I also got a call from a dealer in South Dakota who said he received my 2016 Malibu bodyside panel from Fontana in California. OHHH SIGH. I should be getting his bodyside panel in tomorrow. I tried to call Fontana bulk processing all day long..NOBODY ANSWERS THE PHONE. I called just about everyone at Hudson PDC and NOBODY ANSWERED THE PHONE and nobody has called me back yet. Thought it would be easy to fix because we are both serviced by Hudson and they would just pass each other at the crossdock. NAH…. Because nobody answers the phone!!! Answer this.. What good is a dealer liaison at any PDC if they DON’T ANSWER THE FUCKING PHONE!!!!! I need a drink!

Flint Plant 01 - 1 810 635 5705

That's the number on my contact list. Not sure if that goes to a mailbox and answered at their convenience or if it is actually a manned line.

[CHUCKINPARTS]

Flint Plant 01 - 1 810 635 5705

That's the number on my contact list. Not sure if that goes to a mailbox and answered at their convenience or if it is actually a manned line.
PartScott Posts: 432Joined: Tue Sep 22, 2015 7:50 am

Thank You.......

I need a new list because the one I have is blank when it comes to the phone.

[Torgy]

I THINK THAT I WOULD HAVE RATHER GOT THE BOOZE TO PUT IN THE YETTI RATHER THAN THE YETTI TUMBLER!

[CHUCKINPARTS]

Flint Plant 01 - 1 810 635 5705

That's the number on my contact list. Not sure if that goes to a mailbox and answered at their convenience or if it is actually a manned line.
PartScott Posts: 432Joined: Tue Sep 22, 2015 7:50 am

Thank You.......

I need a new list because the one I have is blank when it comes to the phone.

GROUNDHOG DAY........ I called the number this morning and the answering machine said to enter an extension or wait for an operator. OOOHHH their is no operator available and you cannot leave a message because the mailbox is full. Why even try anymore!!!!

[PartScott]

Thank You.......

I need a new list because the one I have is blank when it comes to the phone.

GROUNDHOG DAY........ I called the number this morning and the answering machine said to enter an extension or wait for an operator. OOOHHH their is no operator available and you cannot leave a message because the mailbox is full. Why even try anymore!!!!

I was afraid of that. Here is the info from my most recent list.

Brighton Plant 696 - 1 810 227 6153
CCRC - 1 877 519 5969
CCRC Fax# - 1 810 235 8812
Central Transport - 1 586 467 1900
Dealer Business Center - 888 414 6322
Direct Ship Claim Processing - shipdirectdlaims@gm(dot)com
FedEx - 1 800 GOFEDEX
Flint Plant 01 - 1 810 635 5705
GM Global Connect Helpdesk - 1 888 337 1010 #1
Hollingsworth Logistics - coreinfo@hlgllc(dot)com
Core Processing - 1 877 888 1220
Invoicing - 1 855 462 2737
KemKrest - 1 800 756 9815
Key code Help Desk - 1 888 337 1010 #2
Landall - 1 810 742 2730
Lansing Plant 76 - 1 517 885 6559
Lansing Order Inquiries:
Terrance Bond - terrance.bond@gm(dot)com 517 885 6911
Johnny Powell - johnny.powell@gm(dot)com 517 885 6522
William Keith Jones (Keith) - 517 885 6559
Lynn Trucking - 1 734 946 4033
Michigan Cross Dock - 1 810 424 0511
OE Connection - 1 888 776 5792
PRG aka PPG Glass - 1 800 758 0811
Parts Workbench Helpdesk - 1 888 337 1010 #2
Pontiac Plant 75 - 1 248 857 3532
Product Quality Center - 1 866 654 7654
QPO/Volume Ordering - 866 506 0060
RIM Helpdesk - 844 868 9125
SPAC Service Parts Assistance Center & Partech - 1 855 462 2737
Warranty Parts Center - 1 248 371 9900
Willow Run Plant 58 - 1 734 481 3962
XPO Logistics aka Menlo - 1 810 866 9300
Ypsilanti Plant 87 - 1 734 481 4947

[Denise Trimble]

Thought balloon in my head right now:

This viscous cycle is brought to you by the fine folks at GM. We can proudly say that no expense has been spared to bring you more anguish than any Parts Manager should have to put up with over a lifetime; packed into less than 10 months; for your convenience! Don't worry folks, we will not provide any pesky real-time information for you to track parts with. We have though of absolutely nothing but our own cash flow from dealers like you. We remain laser focused on ignoring your every attempt to be profitable and maintain relationships with customers you have worked diligently to keep coming back!

Thank you for your patience, understanding and uninterrupted monetary support during this difficult time.

Sincerely;
GM

[PHILBERT618]

tenor.gif (187.09 KiB) Viewed 8495 times

[Torgy]

NAILED IT!

[Zep33]

LOL - Nice one Denise