Switching to DealerTrack from Reynolds.

[OilleakEarl]

I would abase myself in a number of twisted ways if we could go back to Reynolds & Reynolds. I'm nearing retirement and I fear because of Dealer Track I may end up in a padded room, wearing a straight jacket before then.

[EH427]

There are a few things that are better but not many. Most reports you can get in excel so you can sort them etc very easily.

There are a lot of "it doesn't do"'s we like to call them. There are applications that will be on the screen that do not do anything at all. Parts to be deleted that we used to run in reynolds (2252 if i remember correctly) is called phase out and listed under transaction analysis instead of 14. Phase in/phase out (that does not work at all) and also it includes protected parts that maybe on order from rim, aro, parts eye. Hang on to the bin tags after you take them down for a few days, you may need to hang them back up and put the bin locations back in the system. There are reports that are incorrect, parts that on occasion disappear from inventory. Their obsolescence reports do not remove any manufacturer protected parts via rim, aro, parts eye so it is quite a chore to get your inventory 12 months tight. There is no way to receipt to a vendor so you do not know where you bought anything if you have removed it from an ro and the po was paid by your acct. pay. dept.

There are more issues but this is what comes to mind at the moment. It is really inexpensive so that part is good.

[scott2112]

Locally, I am hearing more horror stories than anything else. Just going through the on-line classes, many of the steps are redundant or the processes are really clunky. Don't really have much say
so, due to the cost.

[Porkchop]

We also switched from R&R to DealerCrap 4 months ago. As many on here has stated; It was pure hell when we first switched. (we are a GM Dealer and GM was on Strike which complicated everything). Training was very poor. Phone training was a complete waste of time for us and the trainer. Conversion went fairly well. Customer Price Levels, Battery Cores and fluids did not convert well which totally screwed up our inventory values. (ex. 19260234 R1234a) We do a fair amount of Wholesale for a small Mom and Pop GM Dealership and trying to order parts on a counter ticket has been a nightmare. If you have all parts in stock its simple; if you have some and have to order others or worse yet get one from a different dealer at a premium price it is impossible without making notes and follow the sale from cradle to grave. We had to have a trainer come out a second time 2 months after original install. Didn’t learn much more from him, but confirmed that the system is far and away inferior to R&R, IMHO. . Reports are a lot more cumbersome to produce and you cannot queue canned reports on a daily, weekly or monthly basis. If you think you are going to change the simplest of things of the way you can format your screen or other ways of making your department more efficient you are sadly mistaken. The trainers will openly admit that there is a huge barrier between the programmers and what the customer would suggest as a simple helpful tool of using there system. I could go on and on. These are just a few things that we deal with on a daily basis. Don’t get me wrong there are a few things that are easier, but not many.
We’ve been told Dealertrack, is a lot less money a month from R&R. It may be, but it simply takes more time to accomplish the same tasks here in the parts department than it did with our old DMS.

[brparts]

switching DMS because it is cheaper should not be the reason . i was on R&R for 25 yrs then got switched to UCS, the worst system there ever was, then went to work for a dealer that was on ADP, still not as good as R&R. you have so many functions with R&R that other DMS's do have or you need to jump thru hoops to do what R&R can do with 1 or 2 key strokes. do for get the error's that are made when you change to a new system, how much does that cost the dealership.