Internal used car inspection

[Partsgm]

My dealer wants us to make sure every vehicle that comes through gets a extensive inspection and anything that needs to be replaced better be caught and done or at least quoted to the customer. If we have a internal vehicle it gets gone through. We put a parts list together and submit it to the owner. 9 times out of 10 it is approved and we can completely fix the car then sell it. Some vehicles we do over a thousand dollars worth of work to make it perfect for the next customer. I can honestly say I work for a honest dealership.

[smoyer]

MPI
Every car every time

[bsnyder723]

MPI
Every car every time

Multi-Point Inspections... Feeding the independent auto repair market for 25 years!!
Service advisor: Sir, your truck needs frt brakes, here's an estimate of what it's going to cost.
Customer : No thanks, I have a guy for that
(me laughing cause he has a guy to do brakes. but he doesn't trust him to do the $35 LOF)

[nansorbdarb]

Cynical attitudes will feed your competitors too.

Either something about the price is not competitive ($35 LOF defiantly is, or the customer wouldn't have been there) or the service advisor is failing to sell the customer on the "value" and benefits of getting a more expensive brake job done by the dealership with high quality OEM parts.

[smoyer]

MPI
Every car every time

Multi-Point Inspections... Feeding the independent auto repair market for 25 years!!
Service advisor: Sir, your truck needs frt brakes, here's an estimate of what it's going to cost.
Customer : No thanks, I have a guy for that
(me laughing cause he has a guy to do brakes. but he doesn't trust him to do the $35 LOF)

If your used car dept is taking that to an independant shop and getting the work done you have BIG problems

[MSInventory]

Cynical attitudes will feed your competitors too.

Either something about the price is not competitive ($35 LOF defiantly is, or the customer wouldn't have been there) or the service advisor is failing to sell the customer on the "value" and benefits of getting a more expensive brake job done by the dealership with high quality OEM parts.

Ditto

[bsnyder723]

MPI
Every car every time

Multi-Point Inspections... Feeding the independent auto repair market for 25 years!!
Service advisor: Sir, your truck needs frt brakes, here's an estimate of what it's going to cost.
Customer : No thanks, I have a guy for that
(me laughing cause he has a guy to do brakes. but he doesn't trust him to do the $35 LOF)

If your used car dept is taking that to an independant shop and getting the work done you have BIG problems

I worked at a dealership that would send used cars out for brakes, exhausts and alignments. But my comment was more towards the cash customer MPI, not the internal used car inspections.

[retiredpm]

I guess it all depends on the background of the owner. I worked for a western US group who's owner started in the parts dept. The only time aftermarket parts were used was on a car that they didn't sell. If they had a sister store the parts came from them. No used cars were sent to independent shops.

Later I worked for a midwest dealer group. The owner started with a used car lot. You can guess the rest. Sales wanted everything at cost or less. Anything more than a LOF went to some alley shop. Writers would call NAPA and then try to beat up the parts dept on prices for CP work. I retired early from this mess.

[CADLOU]

How long ago was this? because I would think that today they would take a sizable hit on Purchase loyalty.

[retiredpm]

How long ago was this? because I would think that today they would take a sizable hit on Purchase loyalty.

If this is in reference to the post right above yours it was a Chrysler store over 10 years ago.