SPAC, What it good For? Absolutely nothing!

[CADLOU]

Have a vehicle down needing a transmission pump cover 24248573. Called dozens of dealers and finally found one willing to sprint. Called SPAC and was told this part is local delivery only. Cannot Fedex but if we want to go get it we can get it sprinted. Checked with the service manager to see if they wanted to go after it. Contacted SPAC again to get it sprinted( this time by chat) and they Fedexed it for me. Does anyone at GM know what they are doing?

Dear Sir,
We at GM strive to make your day a living hell. The lengths that we will go is will amaze any normal human on this planet. We like to assure you we are working the hardest we can to insure that before you retire, you will lose all your hair, smoke 5 packs, consume 3 case of beer and guzzle a fifth a day. If you are not completely satisfied with out efforts then you can kiss our arse. If there is anything else you need please note that it not only on galactic backorder, it has changed numbers five times and is now discontinued. Thank you for your patents and know that we are laser focused on making one more day a living hell.
Your partners.
GM

[bigmac]

CADLOU you are soooo right

[bentwrench54]

I choked on my coffee while reading this yesterday morning.

Speaks so much truth.

[CMayne]

Have a vehicle down needing a transmission pump cover 24248573. Called dozens of dealers and finally found one willing to sprint. Called SPAC and was told this part is local delivery only. Cannot Fedex but if we want to go get it we can get it sprinted. Checked with the service manager to see if they wanted to go after it. Contacted SPAC again to get it sprinted( this time by chat) and they Fedexed it for me. Does anyone at GM know what they are doing?

亲爱的G M零件经理;

如果你认为你现在有坏，只是等待，直到我们完成干你。

马上就要到你附近的仓库了

谢谢

中国企业管理。

[bigmac]

Have a vehicle down needing a transmission pump cover 24248573. Called dozens of dealers and finally found one willing to sprint. Called SPAC and was told this part is local delivery only. Cannot Fedex but if we want to go get it we can get it sprinted. Checked with the service manager to see if they wanted to go after it. Contacted SPAC again to get it sprinted( this time by chat) and they Fedexed it for me. Does anyone at GM know what they are doing?

亲爱的G M零件经理;

如果你认为你现在有坏，只是等待，直到我们完成干你。

马上就要到你附近的仓库了

谢谢

中国企业管理。

Thank you Chinese enterprise management.
LMAO

[fertooos]

I feel your pain! I currently have three parts that show 001 with shipment numbers but not really shipped and one of them has been sitting with that same status for a week now.

[camaroman]

Just remember the customer is at the center of everything they do. LOL Still waiting for an oil control valve 12633613, going on the 4th month here and from what I understand there are dealers waiting a lot longer. Part is undergoing sample approval, how in the hell can it take that long to get this fixed. Totally unacceptable and that is just one part we are waiting for.

[ScottParts]

Have a vehicle down needing a transmission pump cover 24248573. Called dozens of dealers and finally found one willing to sprint. Called SPAC and was told this part is local delivery only. Cannot Fedex but if we want to go get it we can get it sprinted. Checked with the service manager to see if they wanted to go after it. Contacted SPAC again to get it sprinted( this time by chat) and they Fedexed it for me. Does anyone at GM know what they are doing?

Just had the same thing happen! Need a grille, found two dealers with it. Called SPAC (anyone else notice the Chat function is now gone?) only to be told, after she asked her "supervisor", that it was Local Delivery only, with none in my state, due to being "over size". Went to lunch, came back, and notes on the Sprint case say it's sprinting from a 3rd dealer that's 1000 miles farther away than the closest one I found!

[CADLOU]

I am so over calling these people. The chances of getting someone who know what they are doing and giving a shit is like winning the lottery. I would bet I could win the damn lottery faster than getting that combination. How is it I can talk to one person and get nowhere, hang up call back and get everything I want and then some?

[X476]

anyone else notice the Chat function is now gone?

If you use Chrome or Firefox it is at the bottom of the support /chat page. One small problem GM doesnt want us to use Chrome or Firefox for Dealer Connect Remember on Internet explorer 11. I called in because in IE11 it tells me I do not have clearance to get in. Guy at help desk told me to use the others and it will work fine. GM's IT department must have the year off.