Shop Express Direct

[PicnicTable]

Has anyone had much luck with this 'improvement'? Because I sure have not.

[westside]

Has anyone had much luck with this 'improvement'? Because I sure have not.

No luck here either, When I call a dealer I ask them if they know about SHOP EXPRESS most time they never heard of it. When I get a dealer that knows about it, I will put their dlr code in I call then back in a half hour and they never received the request. I called OECONECTON and they said they may have the part on auto decline or the cut off time isn't set. I asked if they could call the dealer and walk them though it.. They said NO the dealer has to call us and they must have the spac case#. I'm not telling a dealer he has to call and find out why they are not getting the SHOP EXPRESS request. I like the old way a lot better, If I really needed a part I would call a dealer see if they would sell the part I got their dlr code, then I would start a chat with a spac agent and have then start a spac case ( that way it wont search ) gave the agent the dlr code ph# and it was done I received the part the next day.. Not these days, I'm a small dealer and my back order report is 45 lines to day. Also we used to put spac cases on rim order if we upgraded it, can't do that anymore. If we have a part on back order on a rim order why can't we upgrade to cso and then a spac case, instead of ordering it on a cso order then put a spac case on it...

[camaroman]

I thought it was just me that ran into dealers that did not know how to process them, but I guess not. One of the biggest things I found so far is that the dealer has the part on the decline list so they will not get it and the other is they just do not know how. I asked one dealer to get his DMA involved, lol, good luck with that.

[Denise Trimble]

We have tried to pick up orders for dealers who have asked us to use this new Express feature, and we have never been able to do it! Sad piece of work. On the other side of the coin, only one of our requests have been filled with it so far.

[bigmac]

We have a few dealers we do the D2D express with all the time. We have some SPAC cases we have found a dealer willing to sprint and sometimes they work and sometimes they don't. The ones that don't I've asked if the part is on their decline list and almost always they check and say it is not. Usually we end up just buying it when this happens.

[AlanHomes]

Junk, does not work

[PartsOnBackorder]

Also don't forget !!!

OEConnection raised their monthly fees for their absolutely amazing software packages that we get to use on a daily basis