HOW DO YOU DEAL WITH AFTERMARKET SERVICE CONTRACTS

[MOPARRIGGAN]

Hello Friends,

Any ideas on how successful dealerships deal with aftermarket service contract companies providing their own parts?

[Denise Trimble]

"We will install parts provided with an additional handling fee of (insert lost profit estimate) dollars; as well as zero guarantees for (possibly inflated) labor!"

[MOPARRIGGAN]

What is the best contact at Car Shield to inform them that from now on its going to be a handling fee added to the repair order. How do you come up with the $ amount charged?

For an Engine that you would normally make a gross profit of $500 for example when they want to ship their own engine ?

[olepartsguy]

this is not "Bring your own parts repair" Retail for the contracts . we do not give the part numbers out so they can find it cheaper on the internet. Customer pays the difference if the company doesn't want to pay MSRP. Once in a while we discount 10%. but you have to come crawling on your hands and knees.

[918PartsMgr]

I'm curious as well. We've been having a horrible time with Smart Auto Care and I am getting tired of dealing with them.

Going to tell my staff to stop providing part numbers on the quotes and see how it goes.

[olepartsguy]

THEY SAY THEY NEED A PART NUMBER? GIVE THEM ONE. IT DOES NOT HAVE TO BE CORRECT? FORD AND CHRYSLER PART NUMBERS ARE BIGGER THAN GM PART NUMBERS.
SOMETIMES I GIVE THEM HALF THE NUMBER AND TELL THEM THATS ALL THE DEALER GAVE ME.