DM Aftersales Job Listing

[ScottParts]

Just saw this on Indeed.

Not sure how my current guy (or the past few) got the job, because he/they totally miss most of these.



The District Manager Aftersales role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.

Responsibilities:

Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention, and revenue priorities
Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
Partner with dealership to ensure systems and processes are in place to manage and process warranty claims according to GM policies & procedures
Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
Analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities
Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and resolutions
Maintain a solid understanding of the competitive service environment within assigned markets
Ability to manage time and projects and measure/prioritize work effectively with limited supervision
Ability to develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion
Skills/Qualifications:

2+ years of experience in the automotive industry
Experience in a parts-focused position or outside sales position required
Strong understanding of consultative selling skills required
Basic knowledge of Car Parts and Service Systems required
Basic knowledge of the dealer operating report and fixed analysis tools required
Basic knowledge of dealership profit department’s structure and interconnectivity required
Strong understanding of consultative selling skills required
Basic knowledge and understanding of dealership service Business Development Centers required
Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
Business Acumen including Basic Automotive Technical knowledge
Understanding Metrics and Reports
Must be able to accept feedback, be coachable and have knowledge of conflict resolution
Information Management (utilizing & interpreting appropriate reports and resources)
Prioritization of Personnel Resources
Strong Networking (establishing rapport with dealership & GM personnel)
Computer, Data and Analytic Skills
The ability to legally operate a motor vehicle on a regular basis is required
Competencies:

Builds Relationships
Communicates Powerfully and Prolifically
Drives for Results
Problem Solving
Demonstrates Innovation and Creativity
Shows Initiative
Adaptability
Inspires & Motivates Others to High Performance
Immersed and active in CCA Drive to Great cultural initiative

[PartsDanager]

hmmm. too bad I can't read.

[bigmac]

"2+ years of experience in the automotive industry"
By this GM must mean have had a license for at least 2 years.

[ScottParts]

"2+ years of experience in the automotive industry"
By this GM must mean have had a license for at least 2 years.

Or, worked at Daddy's car wash picking up trash 1 day each for 2 summers.....