Phone taping for sales training

[Ann Potter]

In the past we have used a service to make randon sales calls that are taped for sales training purposes. We would like to go a step further and find a software/hardware ?
solution to actually tape the live/real sales prospects calling in. Does anyone have
a system(s) in place and how is it administered? We'll handle all the proper
notification of such procedures, just would like info on the systems that work?

[fmsmall]

Ann,
I represent a company that has been looking into what you are talking about. We also have the ability to to track your phone ups, provide you with a report of where your customer saw your ad, what time they called you, how long they spent on the phone, and the phone number they called you from (even if they block for caller id).
Please email me at fmsmall@mediaone.net for more information.