Global Disconnect

bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

Re: Global Disconnect

Post by bigmac »

Can anyone get into global this afternoon. We are getting just a white screen. Can get on global, just not parts workbench.
joecool17
Posts: 57
Joined: Tue Aug 03, 2021 1:56 pm

Re: Global Disconnect

Post by joecool17 »

Yes, I cannot get into PartsWorkbench+. tried on two different browsers. Maybe, I''ll have better luck tomorrow. Starting to feel like a next Tuesday problem. ;)
Denise Trimble
Posts: 1116
Joined: Wed Mar 30, 2011 12:00 am
Location: Ohio

Re: Global Disconnect

Post by Denise Trimble »

dandanthepartsman wrote:pwb down for anyone else?
Yes, until just after lunch time (eastern)
ScottParts
Posts: 151
Joined: Wed Jan 26, 2011 12:00 am

Re: Global Disconnect

Post by ScottParts »

I/We've been running fine all day, until about 20 minutes ago.
Denise Trimble
Posts: 1116
Joined: Wed Mar 30, 2011 12:00 am
Location: Ohio

Re: Global Disconnect

Post by Denise Trimble »

ScottParts wrote:I/We've been running fine all day, until about 20 minutes ago.
One of our guys was able to get in this morning unincumbered. One out of six. No rhyme or reason to it. We tried different browsers, incognito mode, and clearing all the cookies, etc.
bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

Re: Global Disconnect

Post by bigmac »

Nothing from GM letting us know what's going on. If we treated our customers like GM treats us we'd be out of business.
dandanthepartsman
Posts: 80
Joined: Mon Nov 05, 2018 5:55 pm

Re: Global Disconnect

Post by dandanthepartsman »

But they sure will communicate that you will be making less in pase money unless you buy the $100,000 brightdrop from another dealer. Oh and by the way you cant service the vehicle under warranty you have to take it back to the selling dealer two states over.
bigmac
Posts: 658
Joined: Fri Feb 08, 2008 12:00 am

Re: Global Disconnect

Post by bigmac »

This afternoon the E store won't load.
GM prts mgr.
Posts: 27
Joined: Wed Oct 25, 2023 6:47 pm

Re: Global Disconnect

Post by GM prts mgr. »

Can not get into Edoc or RIM this morning. I added an issue to the dealer fixed operations board.
Denise Trimble
Posts: 1116
Joined: Wed Mar 30, 2011 12:00 am
Location: Ohio

Re: Global Disconnect

Post by Denise Trimble »

GM prts mgr. wrote:Can not get into Edoc or RIM this morning. I added an issue to the dealer fixed operations board.
I have been trying to keep an eye on each new url, even if we're not notified with a pop-up message; it saved me on this one this morning! I had it saved into my favorites list
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