So FedEx lost a package we sprinted....

[Zep33]

Trying to put a claim in through FedEx for a radiator that they lost.

The claim form is asking for "Declared Value" and of course I don't have that and no one at GM seems to know wtf I'm talking about when I've spoken with the sprint people or invoicing.

Does anyone know if they actually put a value on things when the create a label or do they leave it blank and hope for the best.

Of course this part is almost $300 and if GM leaves that field blank, I believe they cap claims around $100. At least I know UPS does that.

Anyone else dealt with FedEx losing a sprinted part before?

Thanks

[jdpetey]

Not completely understanding why you would have to do anything. Once the SPAC case is closed to you, payment from GM should be received.

Would it not simply be a shortage claim filed by the receiving dealer?

[Zep33]

wish it were that easy

GM already charged me back for it - for non-delivery .

Something stupid on the invoice saying they would reverse the charge if we gave them proof of delivery within 10 days.

[jdpetey]

Wow! Does the tracking info indicate FedEx picked up and lost?

[Zep33]

Sure does. Picked up and left the local FedEx depot on 9/18.

Never to be scanned again

[CADLOU]

Take a screen shot. Then contact your DM and get them involved to settle this matter. As for declared value, I used list and never had a problem getting satisfaction.

[LOWAIRD1964]

Hey ZEP, what was the outcome of your lost fedex package? I just got the same notice and charge back from the general. What a bunch of bs. This was for a $1500 transfer case that fedex i guess lost

[Zep33]

Completely ignored by my DM and GM -

On a side, happy dance, note, my last day with GM for my 2nd stint was yesterday. Back to Toyota full time.
For the past almost 3 years, I've been pulling triple duty with Subaru, Chevy and Toyota. Dealerships all sold and I'm going back to just Toyota again.

Hopefully will never have to walk through the door of a GM dealership again as an employee

[olepartsguy]

SORRY ABOUT YOUR LUCK. I SPRINTED A PART A WHILE BACK , GOT PAID BY GM AND THEN FEDEX BROUGHT IT BACK TO ME. AND SINCE IT WAS ON BACKORDER STILL I SPRINTED IT BACK.
HOW DOES IT FEEL gm ?

[olepartsguy]

BEST OF LUCK TO YOU Zep33.

gm sucks