Glass Company asking for part# but not buying

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Partsgurl
Posts: 5
Joined: Fri Mar 24, 2017 6:28 pm

Glass Company asking for part# but not buying

Post by Partsgurl »

autoglasscrmdotcom/vindecoder/

Has anyonw had these guys calling for windshield part# only, when I ask where its being installed they say they don't know
They are charging people for the info .. how has anyone stopped them from calling ?

Its a waste of my time and we are not getting any benefit ...... :oops:
WhoParted
Posts: 272
Joined: Thu Jun 14, 2012 12:00 am
Location: Sunny CA

Re: Glass Company asking for part# but not buying

Post by WhoParted »

I have no problem saying no to people like that
Rykid50
Posts: 225
Joined: Sat Jan 04, 2014 1:58 pm

Re: Glass Company asking for part# but not buying

Post by Rykid50 »

We only give out the numbers for people who actually buy things. We tell them its company policy :)
Z23T
Posts: 12
Joined: Mon Jul 18, 2016 5:26 pm

Re: Glass Company asking for part# but not buying

Post by Z23T »

We stopped giving out part numbers to customers a few years ago, with a few exceptions for repeat customers who we know we can trust to not run to NAPA, or the internet retailers with our part number. Customers bitch about it, but we explain the cost involved with the time/labor involved, plus the outrageous cost of the Snap-On catalog, and most of them are understanding. Our counter people also tell customers it's company policy and that seems to keep the customers from feeling that we are singling them out.
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