Part Warranty Question

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bentwrench54
Posts: 420
Joined: Wed Dec 23, 2015 1:55 am
Location: Northeast Ohio

Part Warranty Question

Post by bentwrench54 »

I have a repair shop customer who purchased a part from another area dealer, and they had the part fail...

My customer does not deal with that dealer much now, and asked if I could handle the failed part warranty.

I've searched GM Global Connect and have not found a procedure on how to do this...

How do I warranty a part for my repair shop customer who bought that part from another dealer?
FixedManager
Posts: 216
Joined: Wed Feb 21, 2007 12:00 am

Re: Part Warranty Question

Post by FixedManager »

It doesn't matter where the purchase was made as long as it was from a franchised dealership. Get the documentation from the customer and create a repair order so your warranty clerk can process it.
bentwrench54
Posts: 420
Joined: Wed Dec 23, 2015 1:55 am
Location: Northeast Ohio

Re: Part Warranty Question

Post by bentwrench54 »

FixedManager wrote:It doesn't matter where the purchase was made as long as it was from a franchised dealership. Get the documentation from the customer and create a repair order so your warranty clerk can process it.
Okay, so it has to be processed on a repair order? I knew there was something I was missing. I didn't know if there was a way to do it on a parts ticket or not.

Thank you.
Parts007
Posts: 664
Joined: Mon Apr 23, 2001 12:00 am

Re: Part Warranty Question

Post by Parts007 »

There actually is (was) a way do handle parts warranties with a parts invoice. We used to do it at a previous dealership. There needs to be a whole process, including labor code and fail code on the invoice for the warranty person to input. We handle parts warranties on an RO now and I thinks it’s easier. Again have a process. I created a worksheet for the parts counter person to gather all the relevant info prior to giving to service writer.
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